At a Glance
- Tasks: Handle emergency and non-emergency calls, providing support to Telecare users.
- Company: Join Derby City Council's Carelink Team for a meaningful role.
- Benefits: Full-time hours with a rolling night shift schedule and valuable experience.
- Other info: Opportunity to work in a supportive team within a 24/7 monitoring centre.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and the ability to handle sensitive situations.
The predicted salary is between 24000 - 28000 £ per year.
Belmont Recruitment are currently looking for a Customer Service Advisor to join Derby City Council's Carelink Team on an initial 3 month temporary contract. This is a full-time role working 37 hours per week on a 3 week rolling rota (nights), including weekends. Working within a 24/7 monitoring centre, you will be responsible for handling emergency and non-emergency calls, responding appropriately to customer needs, maintaining accurate records, and liaising with emergency services, council departments, contractors and partner agencies.
Key Responsibilities
- Provide a professional and sensitive call handling service for Telecare users and other service callers.
- Assess, prioritise and respond to emergency alarm activations and customer enquiries.
- Liaise with emergency services, contractors, council services, relatives and partner agencies where required.
- Maintain accurate records using computerised call handling and customer management systems.
- Process customer information, contracts, scheduled visits and service requests.
Hours - 11pm to 7am
If this role would be of interest to you, please apply with an up to date CV ASAP.
Nights Customer Service Advisor employer: Belmont Recruitment
Belmont Recruitment offers a supportive and dynamic work environment as part of Derby City Council's Carelink Team, where you can make a real difference in the community by providing essential services during night shifts. Employees benefit from comprehensive training, opportunities for professional development, and a strong emphasis on teamwork and collaboration, ensuring that every team member feels valued and empowered. With a focus on employee well-being and a commitment to delivering high-quality care, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Customer Service Advisor
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities of a Customer Service Advisor, especially in a 24/7 environment. This will help you answer questions confidently during interviews.
✨Tip Number 2
Practice your call handling skills! Since you'll be dealing with emergency and non-emergency calls, try role-playing scenarios with friends or family. This will prepare you for the real deal and show your potential employer that you're ready to jump in.
✨Tip Number 3
Network with current or former employees of Derby City Council's Carelink Team. They can provide insider tips on what the team values most in a candidate, which can give you an edge in your application.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about landing this role!
We think you need these skills to ace Nights Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with the role of a Customer Service Advisor, especially in handling emergency calls and liaising with various agencies.
Showcase Your Communication Skills:Since this role involves a lot of call handling, it’s crucial to demonstrate your communication skills. Use examples in your application that show how you’ve effectively managed customer interactions in the past.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re the right fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Belmont Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor in a 24/7 monitoring centre. Familiarise yourself with handling emergency and non-emergency calls, as well as the importance of maintaining accurate records. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Practice Your Call Handling Skills
Since you'll be dealing with sensitive situations, it's crucial to demonstrate your call handling skills during the interview. Consider role-playing scenarios where you assess and prioritise emergency calls. This will help you articulate your thought process and showcase your ability to remain calm under pressure.
✨Highlight Your Teamwork Abilities
In this role, you'll be liaising with various agencies and departments. Be prepared to discuss examples of how you've successfully worked in a team environment. Share specific instances where your communication skills helped resolve issues or improve service delivery, as this will resonate well with the interviewers.
✨Show Your Flexibility and Commitment
Working nights and weekends can be challenging, so it's important to convey your flexibility and commitment to the role. Be honest about your availability and express your willingness to adapt to the demands of a rolling rota. This will reassure the interviewers that you're ready for the unique challenges of the position.
