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- Tasks: Lead and inspire a team to deliver exceptional customer service in a hybrid role.
- Company: Join Enfield Council, a supportive organisation focused on community safety.
- Benefits: Negotiable daily rate, hybrid working, and potential for permanent position.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing customer service teams and a strong understanding of compliance.
- Other info: Opportunity for career growth and a chance to work in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Good Afternoon, I am currently representing Enfield Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate per day which is negotiable dependent upon experience. This role will be hybrid: 3 days office based and 2 days remote working. Location: EN1 3ES.
Responsibilities
- Lead, motivate, and develop a high‐performing team of contact centre professionals across Telecare and OOH services.
- Oversee daily operations, ensuring KPIs, SLAs, and regulatory standards are consistently met.
- Drive continuous improvement in service delivery, customer satisfaction, and staff engagement.
- Collaborate with internal departments and external partners to enhance service integration and responsiveness.
- Manage escalations, incidents, and service disruptions with calm, decisive leadership.
- Monitor performance data and produce regular reports for senior leadership.
Qualifications and Requirements
- Proven experience managing Telecare, OOH, or emergency response services; strong leadership and people management skills, with a coaching mindset.
- Excellent understanding of safeguarding, data protection, and service compliance; ability to remain calm under pressure and make sound decisions in real‐time.
- Tech‐savvy with experience in CRM/contact centre systems and performance dashboards.
To discuss this opportunity further please send over an up‐to‐date CV and give me a call.
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
If this role is not applicable to you, but you are looking for a role, please send over your CV and I will check what roles I have available.
Look forward to speaking with you soon.
Safe & Connected/Out Of Hours Customer Service Manager in London employer: Belmont Recruitment
Contact Detail:
Belmont Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safe & Connected/Out Of Hours Customer Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for roles like the Safe & Connected/Out Of Hours Customer Service Manager. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and crisis management. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your tech-savviness! Brush up on CRM systems and performance dashboards, as these are crucial for the role. Maybe even create a mini portfolio of your past successes in service delivery to impress during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Safe & Connected/Out Of Hours Customer Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Safe & Connected/Out Of Hours Customer Service Manager. Highlight your experience in managing Telecare or OOH services, and don’t forget to showcase your leadership skills!
Showcase Your Achievements: When writing your application, focus on specific achievements that demonstrate your ability to meet KPIs and drive service improvements. Use numbers and examples to make your case stronger!
Keep It Professional Yet Personal: While we want you to be professional, don’t hesitate to let your personality shine through. A bit of warmth can go a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Belmont Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Telecare and Out Of Hours services. Understand the key performance indicators (KPIs) and service level agreements (SLAs) that are relevant to the role. This will show that you're not just interested in the position, but that you’re also prepared to hit the ground running.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams, especially in high-pressure situations. Prepare examples of how you've motivated and developed your team in the past. Highlight your coaching mindset and how it has positively impacted your team's performance.
✨Stay Calm Under Pressure
Since this role involves managing escalations and incidents, think of scenarios where you had to make quick decisions under pressure. Share these experiences during the interview to demonstrate your ability to remain calm and decisive when it matters most.
✨Tech-Savvy is the Way to Be
Familiarise yourself with CRM systems and performance dashboards, as these are crucial for the role. If you have specific examples of how you've used technology to improve service delivery or customer satisfaction, be sure to mention them. It’ll show that you’re not only capable but also forward-thinking.