Position Overview
We are looking for a Members Enquiries Officer for Tower Hamlets Council. This role is an initial temporary contract for 3–6 months, potentially extendable or permanent. Location: E14 2BG, Hybrid.
Responsibilities
- Support the Senior Members Enquiries Officer (SMEO) in raising the profile of the Members Enquiries functions within the Council, working with colleagues, elected Members and other council officers.
- Act professionally, providing accurate, timely, and helpful advice/guidance to the public, the Mayor's Office, elected Members and council officers on the Mayor's and Members enquiries matters; sign‑post as appropriate and seek advice from the SMEO on complex matters.
- Audit, maintain and develop Members Enquiries webpages, databases and management information systems; support quality accreditation submissions as required.
- Promptly review, log, and refer received members enquiries to the correct directorate respondents, advising of response deadlines; diarise deadlines and chase responses to ensure the council meets statutory obligations and complies with its policies.
- Create accurate records on databases that identify time‑scales, responsible officers and departments; maintain accurate information on manual/digital systems to ensure high quality of data, information security and compliance with the law.
Qualifications
- Knowledge of corporate complaints systems; regulatory complaints systems (e.g., Adults and Children's Social Care Complaints, the Ombudsman complaint process, etc.); the International Standard for quality and related matters; and relevant legislation.
- Experience of drafting clear and concise correspondence.
How to Apply
To discuss this opportunity further please send over an up‑to‑date CV and give me a call on (phone number removed).
#J-18808-Ljbffr
