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- Tasks: Assess and make decisions on homelessness applications while providing top-notch customer care.
- Company: Islington Council, committed to supporting vulnerable individuals and families.
- Benefits: Negotiable salary, potential for permanent position, and hybrid work model.
- Why this job: Make a real difference in people's lives by tackling homelessness issues.
- Qualifications: Experience in homeless assessments and strong communication skills required.
- Other info: Opportunity for career growth and collaboration with various teams.
The predicted salary is between 36000 - 60000 £ per year.
Good Afternoon, I am currently representing Islington Council, who are offering an initial temporary contract for a period of 3‐6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience.
This role will be: Hybrid 1 day Office based N1 1XR.
Responsibilities- Responsibility for the assessment, enquiries and main duty decisions (singles and families) with particular reference to assisting people under the relevant homelessness legislation and informing them of the Council's decision in relation to their application.
- To specifically assist with pre-existing applications to clear the homeless decisions backlog.
- To operate to the highest professional customer care standards for the delivery of the homelessness service.
- Responsibility in delivering a coordinated approach to inquiries and decisions for families and vulnerable persons through developing and maintaining effective working relationships with other Council teams (within Housing Needs and Strategy), services and external agencies.
- To undertake periodic home visits as required as part of the enquiries process when investigating main duty applications.
- To undertake other duties commensurate to the grade of the post.
- Experience of conducting homeless assessments and reaching decisions on complex homeless cases, in accordance with the homeless legislation, case law, code of guidance and council policies and practice.
- Knowledge of the relevant legislation relating to homelessness and housing need, with particular reference to the Housing Act, Homelessness Code of Guidance, Homeless Reduction Act, Domestic Abuse Act, Public Sector Quality Duty including the skills and ability to apply the legislation within the context of homelessness.
- Advanced written communication skills required to draft responses, reports / briefings for a wide range of audiences including members and senior officers, stakeholders and customers.
To discuss this opportunity further please send over an up‐to‐date CV and give me a call on the provided contact details. If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
Inquiries & Decision Officer in London employer: Belmont Recruitment
Contact Detail:
Belmont Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inquiries & Decision Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Islington Council or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of homelessness legislation and case law. We want you to be able to discuss how you’d handle complex cases confidently!
✨Tip Number 3
Show off your communication skills! Practice drafting responses and reports that reflect your understanding of the role. This will help you stand out as someone who can deliver high professional standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates like you!
We think you need these skills to ace Inquiries & Decision Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Inquiries & Decision Officer role. Highlight your experience with homelessness assessments and relevant legislation, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since advanced written communication skills are a must, include examples of reports or briefings you've drafted in the past. This will help us see how you can effectively communicate with various audiences.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on your relevant experience and skills that match the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Belmont Recruitment
✨Know Your Legislation
Make sure you brush up on the relevant homelessness legislation, including the Housing Act and the Homelessness Code of Guidance. Being able to discuss these laws confidently will show that you understand the complexities of the role and can apply them effectively.
✨Showcase Your Communication Skills
Since advanced written communication skills are crucial for this position, prepare examples of reports or briefings you've drafted in the past. Be ready to discuss how you tailor your communication for different audiences, as this will demonstrate your ability to engage with stakeholders effectively.
✨Demonstrate Customer Care Standards
Think about instances where you've provided exceptional customer service, especially in challenging situations. Be prepared to share these experiences during the interview to highlight your commitment to high professional standards in delivering services.
✨Build Relationships
This role requires collaboration with various teams and external agencies. Prepare to discuss how you've successfully built and maintained working relationships in previous roles. This will show that you can work effectively within a team and coordinate inquiries and decisions for vulnerable persons.
