Good Afternoon,
I am currently representing Waltham Forest Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience
We are looking for a Housing Complaints & Enquiries Officer this role will be based at: 1 day in office, 4 days remote. E17 4JF
The right candidate will:
Housing disrepair complaints, but will require flexibility to support other housing complaints and enquiries, FOIs and SAR
- To provide a comprehensive, positive and effective complaint handling and resolution service for residents in relation to Stage 1 Housing Management and Assets complaints.
To work closely with our contractors to investigate and resolve issues and provide satisfactory outcomes for our residents.
To deliver a high quality, consistent approach to responding to Members Enquiries, Freedom of Information and Subject Access Requests. - Provide advice and make recommendations based on up to date knowledge and analysis / evaluation of information.
Manage escalated or complex customer issues - Research developments in relevant area. Collate process and analyse information / data. Translate outputs into advisory reports / documents / actions as appropriate.
- Lead on the development, implementation, maintenance and management of systems, policies, procedures and / or standards within area of responsibility.
We require the following:
- Demonstrable experience of customer complaint handling in a similar environment. (Desirable).
- Experience of holding unscripted telephone conversations to gather the required information.
Look forward to speaking with you soon
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Housing Complaints & Enquiries Officer in London employer: Belmont Recruitment
East Sussex Healthcare is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With opportunities for career progression and the chance to make a meaningful impact in the community, working at Conquest Hospital or Eastbourne DGH provides a rewarding environment for those passionate about IT support in healthcare.
