Head Of Housing Technology in London

Interim Head of Housing Technology – Royal Borough of Greenwich

Salary: £500 Per Day

Hours: 35 Hours

Working Schedule: Monday to Friday

Contract Length: 6 Month

Location: The Woolwich Centre, SE186HQ

Job Details

To be jointly responsible to the Senior Assistant Director of Resources and the Director of Housing and Safer Communities, delivering a roadmap of technology‑centric change and managing the Housing IT team. Providing strategic leadership and operational oversight of Housing Technology functions, ensuring that core housing systems and technologies are robust, secure, and continuously improved in alignment with council priorities. This role will lead the development of innovative digital solutions that enhance service delivery, drive transformation, and maximise value for money. The postholder will shape and deliver a forward‑thinking technology roadmap, working closely with internal and external stakeholders to translate business needs into actionable system strategies. As a key member of the Housing IT leadership team, they will play a pivotal role in embedding a culture of excellence, accountability and innovation – nurturing a high‑performing team and ensuring Housing IT contributes meaningfully to wider corporate and service transformation goals.

Leadership and Management Responsibilities

• Direct line management of up to 4 staff and indirect management of a team of approximately 21 staff (Housing IT).
• Lead, inspire and manage a multidisciplinary Housing IT team, promoting a culture of collaboration, high performance, innovation and service excellence.
• Line manage senior officers and team leads, supporting their development.
• Define priorities and allocate resources effectively to ensure operational resilience and delivery of strategic objectives.
• Conduct regular one‑to‑ones, appraisals, performance management and professional development planning.
• Lead or support recruitment, succession planning and skills development to ensure the team is future‑ready.
• Champion diversity, equity and inclusion across the team.

Responsibilities

• Identify opportunities for digital innovation and service improvement, ensuring technology adoption supports efficiency, compliance and improved resident outcomes.
• Lead the evaluation, procurement and implementation of new systems or modules, ensuring strategic fit, cost‑effectiveness and successful integration with existing platforms.
• Collaborate with senior stakeholders, including service heads, Digital leadership and programme boards, to ensure systems developments are well‑governed and contribute to service transformation.
• Oversee a portfolio of system‑related projects, upgrades and enhancements, ensuring robust project planning, stakeholder engagement, risk management and delivery to time and budget.
• Act as a senior point of escalation for programme issues, working closely with suppliers, internal delivery leads and business stakeholders to resolve risks or blockers.
• Represent Housing IT at cross‑directorate and pan‑council working groups and governance boards, acting as the strategic voice for Housing Technology.
• Ensure the delivery of a high‑quality support service for all users, including second‑line support, training, documentation, user groups and knowledge management.
• Drive improvements in reporting and data intelligence across services through better use of reporting tools, automation and dashboards.
• Ensure robust disaster recovery, system security, and business continuity processes are in place and regularly tested.

Stakeholder and Supplier Relationship Management

• Build and maintain strong, trusted relationships with suppliers (e.g. NEC, Advanced, Civica), ensuring value for money, high performance and responsiveness to the council’s evolving needs.
• Lead on contract and performance management, chairing regular review meetings, tracking KPIs and holding suppliers to account for delivery and quality.

Portfolio Leadership and Governance

• Provide direction and oversight to project teams working across areas such as NEC Housing, DRS, Propeller, LMS and mobile working solutions.
• Ensure compliance with council governance frameworks, including report writing, PCR procurement processes, contract approvals and programme board reporting.

Operational Excellence and Continuous Improvement

• Oversee the management of data integrity, user access, data reconciliations interfaces and system processes, ensuring robust audit trails and compliance with data protection legislation.
• Drive improvements in reporting and data intelligence across services through better use of reporting tools (e.g. Crystal Reports, SQL, Power BI), automation and dashboards.
• Ensure robust disaster recovery, system security, and business continuity processes are in place and regularly tested.

Levy Funding & Health & Safety

To undertake all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection / GDPR, the Council’s Equal Opportunities and Customer Care policies.

Equal Opportunities

To perform all duties in line with Council’s staff values showing commitment to improving residents lives and opportunities, demonstrating respect and fairness, taking ownership, working towards doing things better and working together across the council. To be responsible for undertaking employee investigations, hearings and appeals in line with the RBG policies and procedures.

Additional Information

To be responsible for providing mentoring opportunities to junior staff (e.g. graduates, apprentices etc.). To undertake supervision / management of staff as and when required. You may be required to undertake alternative, additional or ancillary duties from time to time or transfer to another service department within the Council as the Council may reasonably direct to meet service user demand in the event of a crisis or emergency.

Benefits Levy funding.