At a Glance
- Tasks: Provide top-notch patient booking and support in a busy Outpatients department.
- Company: Belmont Recruitment, dedicated to quality healthcare services.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Other info: Temporary role with potential for future opportunities in healthcare.
- Why this job: Make a difference in patients' lives while developing your administrative skills.
- Qualifications: Experience in customer service or office administration is essential.
The predicted salary is between 24000 - 30000 € per year.
Belmont Recruitment are currently seeking experienced candidates for a number of Patient Services Assistant vacancies working with our client based in Lincolnshire. These are temporary assignments for an initial duration of three months, working 37.5 hours per week, Monday to Friday. The successful candidates will provide a high-quality patient booking and telephone support service within the Outpatients department. This will involve arranging both routine and pathway appointments, updating patient records, managing waiting lists, and ensuring national and local targets are met.
Main Duties:
- Handling a high volume of inbound and outbound telephone calls from patients and healthcare professionals
- Booking, amending and cancelling outpatient appointments
- Updating and maintaining accurate patient records using internal systems
- Liaising with clinicians, secretaries and departmental staff to coordinate appointments
- Providing patients with clear and accurate information regarding appointments and waiting times
- Managing clinic cancellations and taking appropriate action to minimise disruption
- Supporting reception and clinic administration where required
- Ensuring all work is completed in accordance with confidentiality, ensuring adherence to data protection and Trust guidelines
Essential Criteria:
- Previous experience working in a customer-focused or office-based administrative role
Patient Services Advisor in Lincolnshire employer: Belmont Recruitment
Belmont Recruitment is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With opportunities for skill development in the healthcare sector, our Lincolnshire location provides a vibrant community atmosphere, making it an ideal place for those seeking meaningful and rewarding employment in patient services.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings for Patient Services Advisors. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for those interviews! Research common questions for patient services roles and practice your responses. We want you to showcase your experience in handling calls and managing appointments with confidence.
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Patient Services Advisor role. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Patient Services Advisor in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administrative roles. We want to see how your skills match the Patient Services Advisor position, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing high-quality patient support. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Communication Skills:Since this role involves a lot of phone calls and liaising with various stakeholders, make sure to highlight your communication skills in your application. We want to know how you handle conversations and provide clear information!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Belmont Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Advisor. Familiarise yourself with the tasks like booking appointments and managing patient records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves handling a high volume of calls, practice clear and concise communication. You might want to role-play common scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle patient inquiries during the interview.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous roles where you provided excellent customer service. Highlight situations where you managed difficult calls or resolved issues effectively. This will illustrate your ability to thrive in a fast-paced environment and meet patient needs.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask the interviewer about the team dynamics or the challenges faced in the Outpatients department. This shows your enthusiasm for the position and helps you gauge if the role is the right fit for you.
