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- Tasks: Handle insurance claims from start to finish and ensure compliance with policies.
- Company: Lambeth Council, offering a supportive and flexible work environment.
- Benefits: Negotiable salary, hybrid working, and potential for permanent position.
- Why this job: Make a difference in the community while developing your skills in risk management.
- Qualifications: Experience in handling compensation claims and strong customer service skills.
- Other info: Opportunity for career growth and a chance to work on meaningful projects.
The predicted salary is between 36000 - 60000 £ per year.
Good Afternoon,
I am currently representing Lambeth Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience.
We are looking for an Insurance & Risk Officer; this role will be: Hybrid 1 day office based 4 days remote working SW2 1RW
Responsibilities- To handle from initial receipt through to conclusion, insurance claims in accordance with any relevant insurance policy conditions, claims handling protocols, and ensuring compliance with the relevant Civil Procedure Rules / Protocols.
- Carry out thorough investigations of compensation claims made against the council, including obtaining all relevant inspection and maintenance documentation, witness statements and other documentation necessary to assess the case.
- Prepare and maintain a case plan for each claim handled and to obtain all relevant documentation, statements, medical records, photographs, receipts and other evidence required to adequately assess the claim within the relevant timeframes.
- Undertake a proactive review of all relevant facts for the detection of potential fraud and/or the exaggeration of claims, and to liaise with colleagues to progress any suspected fraud for further investigation.
- Focus on and promote the Customer Experience, ensuring that insurance and claims services are provided in a consistent, customer focused manner, and feedback from customers is actively sought.
- Undertake a loss adjusting function on claims including making specific recommendations for the prevention of future or similar claims and ensuring that losses are mitigated through swift preventative action.
- Experience of handling compensation claims including decision making on liability and quantum issues.
- Experience of dealing with customers by telephone, in writing and face to face, and providing them with advice and assistance on insurance related matters.
To discuss this opportunity further please send over an up-to-date CV and give me a call.
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR A ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.
Look forward to speaking with you soon.
Insurance & Risk Officer employer: Belmont Recruitment
Contact Detail:
Belmont Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance & Risk Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and risk sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Lambeth Council and their approach to insurance claims. Tailor your answers to show how your experience aligns with their needs, especially around customer experience and fraud detection.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with handling compensation claims clearly and confidently. Highlight specific examples that demonstrate your decision-making skills and customer service focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you!
We think you need these skills to ace Insurance & Risk Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance & Risk Officer role. Highlight your experience with handling compensation claims and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Customer Focus: Since customer experience is key, include examples of how you've provided excellent service in previous roles. We love candidates who can demonstrate their commitment to putting customers first!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Belmont Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of insurance claims handling. Familiarise yourself with the relevant Civil Procedure Rules and protocols, as well as any specific policies that Lambeth Council might use. Being able to discuss these confidently will show that you're serious about the role.
✨Prepare for Customer Interaction Scenarios
Since this role involves dealing with customers directly, think about how you would handle various situations. Prepare examples from your past experience where you've successfully managed customer queries or complaints, especially in a face-to-face setting. This will demonstrate your customer service skills.
✨Showcase Your Investigative Skills
Be ready to discuss your approach to investigating claims. Think of specific instances where you've gathered evidence or documentation to support a case. Highlighting your attention to detail and ability to detect potential fraud will be key in this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of claims you’ll be handling, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
