Income Collection & Dispute Resolution Officer

Good Afternoon,

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

I am currently representing Enfield Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for an Income Collection & Dispute Resolution Officer this role will be: 36-44 South Mall – EN1 3ES

The right candidate will:

* To ensure the maximum recovery of all service charge income, including the recovery of debts and arrears, in accordance with Enfield Council procedures.

* Submit cases to HMCS for on line Judgement and monitor progress accordingly.

* Determine which cases should be submitted for enforcement action, using appropriate legal processes. Liaise with legal representatives and attend court as necessary.

* Provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.

* Deal with leaseholder enquiries regarding outstanding debts and through liaison with other departments ensure all debts are recoverable.

* Provide a full dispute resolution Service taking ownership of the end to end process and taking full responsibility for liaising with other Teams to secure information and work with leaseholders to resolve the issues and maximise income in relation to charges and debts.

* Administer suspense account, identify and reallocate payments accordingly, assist in reconciliation of service charges accounts as necessary. Request refunds from Leaseholder accounts as necessary.

We require the following:

* You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law.

* You must have direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications.

* You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon