Belmont Recruitment are currently looking for a PALS & Complaints Officer to join NHS Tameside Hospital on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday. Key Responsibilities * Acting as the main point of contact for patients, families, and carers to offer confidential advice, information, and guidance on NHS services * Listening to concerns and working with hospital staff, wards, and departments to resolve problems quickly at a local level before they escalate * Receiving, logging, tracking, and investigating formal and informal complaints in accordance with NHS Complaints Regulations and Trust policy * Coordinating complaint investigations, gathering statements from staff, and drafting formal responses * Promptly flagging high-risk safety concerns, safeguarding issues, or severe incidents to senior managers, the Trust Board, or the Chief Executive * Explaining the NHS complaints procedure, local policies, and independent advocacy options to distressed or upset members of the public Essential Requirements * Experience working as a complaints officer in a medical setting * Aware of role of Patient Advice and Liaison Service (PALS) and NHS Complaints Procedure * Can start immediately Please apply with an up to date CV ASAP if this role would be of interest to you
PALS & Complaints Officer in Hurst employer: Belmont Recruitment
East Sussex Healthcare is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With opportunities for career progression and the chance to make a meaningful impact in the community, working at Conquest Hospital or Eastbourne DGH provides a rewarding environment for those passionate about IT support in healthcare.
