At a Glance
- Tasks: Handle housing complaints and enquiries, ensuring positive resolutions for residents.
- Company: Waltham Forest Council, committed to community support and improvement.
- Benefits: Flexible work arrangement: 1 day in office, 4 days remote; negotiable salary.
- Other info: Opportunity for contract extension or permanent position for the right candidate.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in customer complaint handling and effective communication skills.
The predicted salary is between 25.2 - 30.8 £ per hour.
Good Afternoon, I am currently representing Waltham Forest Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience. This role will be based at: 1 day in office, 4 days remote. E17 4JF.
The right candidate will:
- Handle housing disrepair complaints, but will require flexibility to support other housing complaints and enquiries, FOIs and SAR.
- Provide a comprehensive, positive and effective complaint handling and resolution service for residents in relation to Stage 1 Housing Management and Assets complaints.
- Work closely with our contractors to investigate and resolve issues and provide satisfactory outcomes for our residents.
- Deliver a high quality, consistent approach to responding to Members Enquiries, Freedom of Information and Subject Access Requests.
- Provide advice and make recommendations based on up to date knowledge and analysis/evaluation of information.
- Manage escalated or complex customer issues.
- Research developments in relevant area. Collate, process and analyse information/data. Translate outputs into advisory reports/documents/actions as appropriate.
- Lead on the development, implementation, maintenance and management of systems, policies, procedures and/or standards within area of responsibility.
We require the following:
- Demonstrable experience of customer complaint handling in a similar environment (Desirable).
- Experience of holding unscripted telephone conversations to gather the required information.
To discuss this opportunity further please send over an up-to-date CV and give me a call. If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
If this role is not applicable to you, but you are looking for a role, please send over your CV and I will check what roles I have available. Look forward to speaking with you soon.
Housing Complaints & Enquiries Officer employer: Belmont Recruitment
East Sussex Healthcare is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With opportunities for career progression and the chance to make a meaningful impact in the community, working at Conquest Hospital or Eastbourne DGH provides a rewarding environment for those passionate about IT support in healthcare.
