At a Glance
- Tasks: Help people find their homes and support them through the rehousing process.
- Company: Join Derby City Council's Housing Team for a meaningful role.
- Benefits: Full-time hours, supportive team environment, and valuable experience.
- Other info: Opportunity to grow your skills while contributing to community welfare.
- Why this job: Make a real difference in people's lives by helping them secure housing.
- Qualifications: Experience in social housing and customer service is essential.
The predicted salary is between 29096 - 35562 £ per year.
Belmont Recruitment are currently looking for a Homefinder and Registration Advisor to join Derby City Council's Housing Team on an initial 3-month temporary contract.
This is a full-time role working 37 hours per week, Monday to Friday.
Key Responsibilities
- Register new applicants for social housing and update existing applications when household circumstances change.
- Carry out verification checks to confirm eligibility.
- Assess housing need and award priority in line with the Housing Allocations Policy.
- Support applicants through the rehousing process, including placing bids on behalf of vulnerable people and those in the Emergency (Homeless) band to help them move on from temporary accommodation.
- Review inactive applicants or those who repeatedly refuse properties; remove them from the register where appropriate under agreed policies.
- Create property adverts for Homefinder Partner landlords and assist with the mutual exchange registration process.
- Provide guidance and support to partner landlords.
- Contribute to team targets and service plans.
- Work with internal and external partners to maintain high performance and customer service standards.
- Handle customer enquiries efficiently.
- Complete clerical and administrative tasks.
- Use Derby Homes' computerised systems and new technology.
- Attend team meetings, conferences and training as required.
- Demonstrate commitment to equality policies, comply with all personnel, health & safety and safeguarding policies, and undertake any other duties appropriate to the grade.
Essential Requirements
- Experience working as a Homefinder and Registration Advisor
- Knowledge of the Part 6 Housing Act 1996
- Awareness of welfare benefits
- Social Housing experience
- Experience of dealing with customers by telephone and/or face to face
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Homefinder And Registration Advisor employer: Belmont Recruitment
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We think you need these skills to ace Homefinder And Registration Advisor
Customer Service Skills
Knowledge of the Part 6 Housing Act 1996
Social Housing Experience
Verification Checks
Assessment of Housing Needs
Bidding Process for Housing
Clerical and Administrative Skills
