Service Operations Analyst in Ferndale

Good Afternoon, I am currently representing Lambeth Council who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Service Operations Analyst this role will be based at: SW2 1RW, The right candidate will: * Welcoming people to IT support * Managing the queue of people waiting * Assessing the issue the user presents * Referring people to the appropriate supporting service * Giving appropriate advice if the user needs the support of a team which is not immediately available * Keeping the area clean, tidy and professional * Ensuring there is appropriate signage and that peripheral availability signage is updated * Fulfilling very basic requests such as the provision of headsets and mice * Updating request tickets in our ITSM as appropriate. * Contacting people who have provided a poor user experience score to investigate the detail. * Liasing with the technical teams to get people seen as needed * Accessing team calendars etc to check for people who have appointments To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon