At a Glance
- Tasks: Deliver exceptional customer service and support residents with their enquiries.
- Company: Join a supportive Housing Association in Chester.
- Benefits: Full-time hours, Monday to Friday, with a friendly work environment.
- Other info: Opportunity for ongoing temporary work with potential for growth.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong admin skills required.
The predicted salary is between 24000 - 28000 £ per year.
Belmont Recruitment are currently looking for an experienced Customer Service Advisor to join a Housing Association based in Chester on an ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.
Key Duties:
- Deliver exceptional customer service, responding to enquiries and resolving issues by telephone, email and face-to-face where required.
- Build positive relationships with residents, customers and internal stakeholders.
- Provide administrative support to ensure services are delivered efficiently.
- Maintain accurate customer records and update internal systems in line with data protection requirements.
- Updating database systems with tenant information.
- Sending out mailmerges.
- Interrogating data.
Requirements:
- Previous experience of working in a customer service environment.
- Strong administration experience.
- Ability to complete mailmerges and interrogate data.
Please apply with an up to date CV ASAP if this role would be of interest to you.
Customer Service Administrator employer: Belmont Recruitment
Belmont Recruitment is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Chester, this Housing Association provides a meaningful opportunity to make a positive impact in the community while enjoying a full-time schedule with a focus on work-life balance. Employees benefit from ongoing training and development, ensuring they are equipped to deliver exceptional customer service and build lasting relationships with residents and stakeholders.
