ASB Liaison Officer in City of London

Good Afternoon,

I am currently representing Tower Hamlets Council who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

This role will be based at: E1 1BJ

The right candidate will:

• Acting as the first point of contact for residents reporting anti-social behaviour.
• Responding professionally to telephone calls, emails and enquiries from residents, stakeholders and partner agencies.
• Providing support, advice and updates to victims of ASB.
• Logging and allocating ASB cases using Civica APP, COMINO and other case management systems.
• Maintaining accurate and up-to-date case records in line with data protection requirements.
• Supporting ASB Officers with victim contact, interviews, follow-up enquiries and case administration.
• Processing referrals to internal and external support agencies.
• Preparing correspondence, reports, flyers and intelligence submissions.

We require the following:

• Has experience working in a customer-focused environment.
• ASB experience
• Possesses excellent communication and interpersonal skills.
• Can confidently deal with residents who may be vulnerable, distressed or experiencing difficult circumstances.

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