At a Glance
- Tasks: Join our IT Service Desk team and provide top-notch support to users.
- Company: West Sussex Council, a dynamic local authority with a focus on technology.
- Benefits: Earn up to £25.00 per hour with hybrid working options.
- Other info: 6-month contract with opportunities for career growth.
- Why this job: Make a real difference in the community while developing your IT skills.
- Qualifications: Experience in IT Service Desk or Technical Support is essential.
The predicted salary is between 19.8 - 24.2 £ per hour.
IT Service Desk Opportunities | West Sussex Council | Hybrid Working
Location: County Hall, Chichester, PO19 1RQ (Hybrid Working)
Pay: Up to £25.00 per hour
Hours: 37 Hours per Week | Monday to Friday
Contract: 6 Months
Are you an experienced IT professional looking for your next contract opportunity? We are currently recruiting for multiple Service Desk positions within a busy Local Authority Technology Services team. Whether you're an experienced Service Desk Manager, a Senior Technical Support professional, or an IT Service Desk Analyst looking for your next challenge, we'd love to hear from you.
Current Vacancies
- Service Desk Manager - £25.00 per hour
- Lead the day-to-day operation of a busy Technology Services Service Desk across L1, L2 and L3 support teams.
- You'll be responsible for:
- Leading Service Desk operations
- Managing service quality and customer experience
- Workforce planning and rota management
- Incident, request and knowledge management
- Major incident support
- Performance reporting and continual service improvement
- Working closely with technical teams and third-party suppliers
- Senior Systems Support Analyst / Team Leader - £18.84 per hour
- You'll act as the senior technical escalation point, supporting complex incidents whilst mentoring Service Desk colleagues.
- Responsibilities include:
- Technical leadership across the Service Desk
- Major incident support
- Root cause analysis
- Problem Management
- Knowledge Management
- Mentoring L1 & L2 engineers
- Working with infrastructure teams and third-party suppliers
- Systems Support Analyst - Competitive Hourly Rate
- A fantastic opportunity for experienced Service Desk Analysts to join a busy support team delivering excellent customer service.
- Responsibilities include:
- First-line IT support
- Incident and Service Request Management
- User account administration
- Access management
- Customer support
- Technical troubleshooting
- Maintaining accurate ITSM records
What You'll Need
- Previous IT Service Desk or Technical Support experience
- Excellent communication skills
- Strong problem-solving ability
- Experience working within an ITIL environment is advantageous
- Experience with Halo, ServiceNow, Ivanti or similar ITSM platforms is desirable
Working Arrangements
- Hybrid working available
- Initial office attendance required for training
- Monday to Friday
- 37 hours per week
- 6-month contract
If you're looking for your next IT contract within a well-established Local Authority and have experience in Service Desk, IT Support or IT Operations, we'd love to hear from you. Apply today with your up-to-date CV to be considered.
IT Service Desk Opportunities in Chichester employer: Belmont Recruitment
Belmont Recruitment is an excellent employer, offering a dynamic work environment in the heart of Woolwich, where you can make a real impact on health and social care services. With a strong focus on employee development and innovative commissioning strategies, we provide ample opportunities for professional growth and collaboration within a supportive team culture. Join us to be part of a meaningful mission that prioritises integrated service delivery and community well-being.
