At a Glance
- Tasks: Provide top-notch patient booking and support in a busy Outpatients department.
- Company: Belmont Recruitment, dedicated to quality healthcare services.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 € per year.
Belmont Recruitment are currently seeking experienced candidates for a number of Patient Services Assistant vacancies working with our client based in Lincolnshire. These are temporary assignments for an initial duration of three months, working 37.5 hours per week, Monday to Friday. The successful candidates will provide a high-quality patient booking and telephone support service within the Outpatients department. This will involve arranging both routine and pathway appointments, updating patient records, managing waiting lists, and ensuring national and local targets are met.
Main Duties:
- Handling a high volume of inbound and outbound telephone calls from patients and healthcare professionals
- Booking, amending and cancelling outpatient appointments
- Updating and maintaining accurate patient records using internal systems
- Liaising with clinicians, secretaries and departmental staff to coordinate appointments
- Providing patients with clear and accurate information regarding appointments and waiting times
- Managing clinic cancellations and taking appropriate action to minimise disruption
- Supporting reception and clinic administration where required
- Ensuring all work is completed in accordance with confidentiality, ensuring adherence to data protection and Trust guidelines
Essential Criteria:
- Previous experience working in a customer-focused or office-based administrative role
- Strong telephone handling and communication skills
- Experience booking appointments or managing diaries
- Excellent attention to detail and data entry accuracy
- Ability to prioritise workload and work to tight deadlines
- Proficiency in Microsoft Office, including Outlook and Excel
- Must have DBS clearance (preferably on the Update Service)
If your skills match the above criteria, please apply with your up-to-date CV.
Patient Services Advisor in Boston employer: Belmont Recruitment
Belmont Recruitment is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Lincolnshire, our team enjoys a collaborative environment where they can develop their skills while making a meaningful impact on patient care. With flexible working hours and a commitment to meeting national healthcare standards, we provide a rewarding experience for those looking to contribute to the health sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor in Boston
✨Tip Number 1
Make sure to research the company and the role before your interview. Knowing the ins and outs of what a Patient Services Advisor does will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and eager to learn more about the team and how you can contribute to their success in managing patient bookings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Patient Services Advisor in Boston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administrative roles. We want to see how your skills match the job description, so don’t be shy about showcasing your telephone handling and appointment booking experience!
Showcase Your Communication Skills:Since this role involves a lot of phone work, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with patients and healthcare professionals.
Highlight Attention to Detail:Attention to detail is key in this role, especially when managing patient records. We recommend including examples in your application that show how you've maintained accuracy in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role quickly!
How to prepare for a job interview at Belmont Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Patient Services Advisor inside out. Familiarise yourself with the duties listed in the job description, like handling calls and booking appointments. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administrative tasks. Think about your previous experiences and how they relate to the skills required for this role. Practising with a friend or in front of a mirror can really boost your confidence.
✨Showcase Your Skills
During the interview, highlight your strong telephone handling and communication skills. Share specific examples of how you've managed high volumes of calls or dealt with challenging situations in the past. This will demonstrate your ability to thrive in a busy environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team or the challenges they face. This shows that you’re not just interested in the job, but also in how you can contribute to their success. Plus, it gives you a chance to assess if the role is right for you!
