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For Companies At a Glance
- Tasks: Create unforgettable travel experiences and personalise guest stays with Belmond's luxury offerings.
- Company: Join Belmond, a leader in luxury travel with a rich history and global presence.
- Benefits: Enjoy health insurance, exclusive travel perks, and a supportive work culture.
- Why this job: Be part of a passionate team crafting legendary journeys for discerning travellers.
- Qualifications: 1-2 years in luxury travel or hospitality, strong interpersonal skills, and problem-solving abilities.
- Other info: Opportunities for personal and professional growth in a dynamic, friendly environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As a Travel Advisor for Belmond, you are part of a team responsible for making every journey with Belmond unique and legendary. In this role, you will own all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. Based at the Central Reservations, Europe office in London and reporting to the Contact Centre Leader, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Responsibilities
- Working closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.
- Personalising each stay to the guest’s individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams.
- Understanding the Belmond Audiences and proactively suggesting destinations, products and experiences that match the guest profile.
- Being a true seller and champion for all Belmond products across the portfolio, able to accurately describe, promote and convert on any product a guest wishes to book.
- Meeting SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.
Qualifications
- What You Bring:
- Applicants must have eligibility to work in the UK.
- 1-2 years’ relevant experience in a similar role, ideally within the luxury travel or hospitality industries.
- Working knowledge of MS Office.
- Ability to follow instructions and work independently when required.
- Excellent knowledge of computer reservation programs.
- Strong problem-solving, organisational and interpersonal skills.
What We Offer
At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Health & Dental Insurance plans
- Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations
- Group income protection – Group Life Insurance – Employer contribution pension
- Team & company wide social events
- Welfare events throughout the year
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you\’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 46 properties. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
Proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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Travel Advisor employer: Belmond
Contact Detail:
Belmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Advisor
✨Tip Number 1
Get to know Belmond inside out! Research their properties, unique experiences, and the luxury travel market. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your storytelling skills! As a Travel Advisor, you'll need to weave compelling narratives about destinations and experiences. Try sharing your own travel stories or creating engaging pitches for different locations.
✨Tip Number 3
Network like a pro! Connect with current or former Belmond employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Belmond family and ready to create unforgettable moments for guests.
We think you need these skills to ace Travel Advisor
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight your enthusiasm for creating unforgettable journeys. We want to see how you can bring that passion to the role of Travel Advisor.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Highlight your relevant experience in luxury travel or hospitality, as this will show us you're a perfect fit for Belmond.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and how you meet our needs.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application goes directly to us and is reviewed promptly. Plus, it’s the best way to stay updated on your application status.
How to prepare for a job interview at Belmond
✨Know Your Belmond
Before the interview, dive deep into Belmond's history, values, and offerings. Familiarise yourself with their unique properties and experiences. This will not only show your genuine interest but also help you tailor your answers to align with their brand ethos.
✨Showcase Your Storytelling Skills
As a Travel Advisor, storytelling is key. Prepare examples of how you've personalised experiences in previous roles. Think about how you can weave narratives that highlight your ability to connect with guests and create memorable journeys.
✨Demonstrate Cultural Awareness
Belmond values cultural sensitivity. Be ready to discuss your experiences working with diverse clientele. Share specific instances where you adapted your approach based on cultural nuances, showcasing your understanding and respect for different backgrounds.
✨Master the Tech
Familiarise yourself with computer reservation systems and tools like Salesforce Omnichannel. If you have experience with these, be prepared to discuss it. If not, express your eagerness to learn and adapt quickly to new technologies.