At a Glance
- Tasks: Lead housekeeping operations and ensure luxury standards for guest experiences.
- Company: Join the prestigious Le Manoir aux Quat’Saisons, part of the LVMH family.
- Benefits: Competitive salary, service charge, and exclusive experiences at iconic destinations.
- Other info: Foster a culture of kindness and growth in a dynamic environment.
- Why this job: Be a key player in shaping the future of luxury hospitality.
- Qualifications: 5+ years in luxury housekeeping leadership; pre-opening experience preferred.
The predicted salary is between 40000 - 50000 £ per year.
The Executive Head Housekeeper at Le Manoir aux Quat’Saisons is the ambassador of our rooms. For the re-opening of Le Manoir, we are seeking an experienced and visionary Executive Head Housekeeper to lead all housekeeping and laundry operations. In this pivotal role, you will establish the operational standards, recruit and train the pre-opening team, and ensure flawless attention to detail across all guest rooms, public areas, and back-of-house facilities to deliver an uncompromising guest experience.
If you are looking to be part of the future of luxury, this is your moment.
Primary Responsibilities Include:- Pre-Opening & Strategic Planning
- Develop and implement comprehensive housekeeping SOPs, service standards, and workflows.
- Design and execute the pre-opening critical path for the housekeeping department, including equipment procurement, uniform selection, linen specification, and chemical management systems.
- Operational Leadership & Quality Assurance
- Oversee daily operations of guest rooms, public spaces, and back-of-house areas, maintaining pristine standards of cleanliness, hygiene, and presentation.
- Conduct rigorous daily inspections of rooms and public zones to guarantee adherence to luxury quality controls.
- Manage the hotel's linen and uniform inventories, dry cleaning operations, and relationships with external laundry and amenity vendors.
- Partner closely with the Engineering/Maintenance team to ensure swift identification and resolution of room defects and preventative maintenance programs.
- Talent Management & Training
- Lead the recruitment, onboarding, and training of the housekeeping team.
- Deliver continuous service and product training programs focused on luxury etiquette, product handling, safety, and efficiency.
- Foster a high-performance, inclusive, and motivating work culture that prioritises employee engagement, retention, and recognition.
- Sustainability & Innovation
- Champion the hotel’s sustainability initiatives by integrating eco-friendly cleaning practices, reducing waste, and optimising energy and water consumption within housekeeping operations.
About Us: Experience the best gardens and gastronomy in the English countryside. Le Manoir aux Quat’Saisons offers a distinctive combination of inspired history and impassioned innovation in culture and gastronomy. It has received international acclaim since opening, earning it two Michelin stars. Le Manoir is a place that brings the outside in; exploring the sprawling gardens, orchard and vineyard before finding verdant and cultural touches in the décor and artefacts of the interiors. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family: Le Manoir aux Quat’Saisons is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
RequirementsWhat You Bring:
- Experience: Minimum of 5 years of progressive leadership experience as an Executive Housekeeper or Head Housekeeper within luxury or ultra-luxury hotels/resorts; pre-opening experience is strongly preferred.
- Skills: Exceptional eye for detail and uncompromising standards of cleanliness. Strong financial acumen with proven experience managing departmental budgets and labour costs. Comprehensive knowledge of modern housekeeping chemicals, equipment, and safety regulations.
- Attributes: Outstanding leadership and communication skills, ability to remain calm and decisive under pressure, and a proactive, guest-centric mindset. Applicants must have eligibility to work in the UK.
What We Offer: At Le Manoir aux Quat’Saisons we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive salaries with generous service charge.
- Complimentary and preferred rate experiences at our iconic destinations.
- Dedicated hospitality-specific benefits platform and many more.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
Executive Head Housekeeper in Oxford employer: Belmond
Belmond is an exceptional employer, offering a unique opportunity to work aboard the luxurious Britannic Explorer, where you can immerse yourself in a vibrant team culture dedicated to delivering unforgettable experiences. With a focus on employee growth and development, you will enjoy benefits such as health insurance and engaging team events, all while being part of a prestigious brand that values storytelling in travel.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Head Housekeeper in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Belmond. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Belmond
Don't be shy about reaching out to Belmond directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Executive Head Housekeeper in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Belmond and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Belmond
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
