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- Tasks: Lead operations and guest relations for a luxury train experience.
- Company: Join Britannic Explorer, part of the prestigious Belmond brand.
- Benefits: Enjoy health insurance, team events, and unique travel perks.
- Why this job: Be part of a legacy of luxury and create unforgettable moments.
- Qualifications: 2-4 years in a similar role, preferably in luxury hospitality.
- Other info: Opportunity for personal and professional growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
As Operations Manager at Britannic Explorer, a Belmond Train, you are part of a team that provides administrative, operational and guest relations management for the business unit. In this role, you will have a particular focus on journey planning (route management, excursion operations, route viability), guest planning (allocations, special requests, diets, communication, travel support) and guest relations services. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
- Handling administrative tasks, operational details, bookings, and supplier relationships to facilitate smooth train operations and exceptional guest experiences.
- Supervising and managing Operations team members and ensuring a culture of open, timely and effective communication between all teams.
- Producing and distributing accurate, detailed departure administration, including guest manifests.
- Ensuring smooth running of check-in arrangements.
- Managing new charter requests and producing proposals if required.
- Making and confirming all bookings regarding visits and entertainers.
Requirements:
- Applicants must have eligibility to work in the UK.
- 2-4 years’ experience in a similar role, preferably within the luxury hospitality industry.
- Proven leadership ability and experience in handling, coordinating and motivating different teams.
- Demonstrated ability to be innovative and creative.
- Good understanding of financial principles and knowledge of the travel trade industry in both domestic and international sectors.
Benefits:
At the Britannic Explorer, a Belmond Train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Health & Dental insurance plans.
- Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
- Group Income Protection – Group Life Insurance – Employer contribution pension.
- Team social events.
- Wellness programme throughout the year.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
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Operations Manager employer: Belmond
Contact Detail:
Belmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the luxury hospitality industry, especially in relation to train operations. Understanding the nuances of guest expectations in this sector will help you stand out during interviews.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in previous roles. This will demonstrate your ability to foster effective communication and motivate team members.
✨Tip Number 3
Research Britannic Explorer and Belmond's values and culture. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
✨Tip Number 4
Prepare to discuss your innovative ideas for enhancing guest experiences. Think about creative solutions you've implemented in the past and how they could apply to the role at Britannic Explorer.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Manager position at Britannic Explorer. Understand the key responsibilities and requirements, especially focusing on journey planning and guest relations management.
Tailor Your CV: Customize your CV to highlight relevant experience in operations management, particularly within the luxury hospitality industry. Emphasize your leadership skills and any innovative solutions you've implemented in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage teams and enhance guest experiences, aligning with the values of kindness and genuine connections.
Highlight Financial Acumen: Since the role requires a good understanding of financial principles, make sure to include any relevant experience you have in budgeting, financial planning, or managing supplier relationships in your application.
How to prepare for a job interview at Belmond
✨Showcase Your Leadership Skills
As an Operations Manager, demonstrating your leadership ability is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on communication and motivation strategies that foster a positive work environment.
✨Highlight Your Experience in Luxury Hospitality
Since the role is within the luxury hospitality industry, be ready to discuss your relevant experience. Share specific instances where you provided exceptional guest experiences or handled unique requests, showcasing your understanding of high standards.
✨Demonstrate Your Problem-Solving Abilities
The role involves journey planning and operational details, so prepare to discuss challenges you've faced in similar situations. Highlight your innovative and creative solutions that led to successful outcomes, emphasizing your ability to think on your feet.
✨Understand Financial Principles
A good grasp of financial principles is essential for this position. Be prepared to discuss your experience with budgeting, cost management, and any relevant financial metrics you've worked with in previous roles, especially in relation to the travel trade industry.
