At a Glance
- Tasks: Create and manage unique merchandise that embodies Belmond's luxury brand.
- Company: Join Belmond, a leader in luxury hospitality with a creative and collaborative culture.
- Benefits: Enjoy competitive pay, private health insurance, 25 days leave, and exclusive travel perks.
- Other info: Work in a supportive environment that values kindness and genuine connections.
- Why this job: Be part of a team that transforms products into memorable experiences for guests.
- Qualifications: Experience in merchandise or product development, with a flair for creativity and design.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking a creative, highly organized and detail-oriented Merchandise Manager to join Belmond's Creative team. This role will support the development of merchandise and branded products across Belmond's global portfolio, helping build our property brands into distinctive, desirable brands in their own right. Working closely with divisions, properties, suppliers and production partners, the Merchandise Manager will deliver products that feel rooted in place while meeting a consistent Belmond standard of quality, creativity and design. The role combines creativity with product development and project management, from property-branded products and guest touchpoints to capsule collections created with leading voices in fashion and design. The successful candidate will help turn merchandise into a tactile extension of the Belmond brand.
Product Development and Management
- Property-Branded Products: Develop clear guidelines, criteria and quality controls for property-branded products, raising the standard across Belmond's retail spaces and ensuring each item feels distinctive, desirable and rooted in place.
- Product Development: Manage products from concept through sourcing, sampling, refinement and production, coordinating feedback between designers, suppliers, producers and internal stakeholders.
- Supplier and Production Management: Build strong relationships with suppliers and manufacturers, managing quotations, samples, production schedules, quality checks and delivery requirements.
- Property and Divisional Support: Work closely with divisions and properties to understand requirements, advise on assortments and identify suitable suppliers and production solutions.
- Quality Control: Maintain a strong eye for materials, finishes, construction, typography, colour and detail, ensuring every product reflects Belmond's standards.
Brand Merchandise Evolution
- Brand Collaborations: Support the development of capsule collections with leading tastemakers, designers and creative partners, translating creative concepts into desirable and commercially viable products.
- Elevated Guest Journey: Help bring Belmond's Slow Luxury experience to life through distinctive property brands and guest-facing touchpoints.
- Property Brand Development: Work with the creative team to manage and develop guidelines, toolkits, logos, emblems and brand codes for individual properties, ensuring they are applied consistently and imaginatively.
- Cultural Relevance: Bring knowledge of contemporary fashion, design, hospitality and culture, helping Belmond create products that generate desirability, conversation and a wider brand halo.
- Impactful communication: Understanding of how best to communicate and amplify iconic collaborations through storytelling and content.
Qualifications
- Experience in merchandise, product development, buying, sourcing, production or a related creative role, ideally within luxury, hospitality, fashion, design or lifestyle.
- A strong creative sensibility, excellent taste and an understanding of how branding, design and product build desirability.
- Experience working with suppliers, manufacturers, producers and creative partners throughout the product-development process.
- Knowledge of materials, production techniques, sampling, costing and quality control.
- Strong organisational and project-management skills, with the ability to manage multiple workstreams, timelines and stakeholders.
- The confidence to work collaboratively across properties, divisions and external partners.
- Commercial awareness and an understanding of how to balance brand value, creativity, and quality.
- An interest in tastemakers, designers, artists and cultural collaborators across fashion, art and design.
We pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. Our comprehensive range of compensation, perks and benefits includes:
- Complimentary and preferred rate experiences at our iconic destinations.
- Private medical insurance and dental plans.
- Group pension plan.
- 25 days of annual leave (excludes UK bank holidays).
- Lifestyle and employee assistance programs.
- Onsite gym facilities.
Merchandise Manager employer: Belmond
At The Cadogan, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture where kindness and genuine connections flourish. Located in the heart of London's prestigious neighbourhoods, our team enjoys competitive salaries, generous benefits, and ample opportunities for personal and professional growth within the luxury hospitality sector. Join us to be part of a historic hotel that values its employees and creates unforgettable experiences for guests and communities alike.
