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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and provide top-notch service at our luxury hotel.
- Company: Join The Cadogan, a stunning hotel in the heart of Chelsea, part of the LVMH family.
- Benefits: Enjoy competitive pay, perks at iconic destinations, and opportunities for personal growth.
- Why this job: Be part of a supportive team creating unforgettable experiences for guests.
- Qualifications: Warm personality, teamwork skills, and attention to detail are essential.
- Other info: Thrive in a culture of kindness and genuine connections with colleagues and guests.
The predicted salary is between 20000 - 30000 £ per year.
As a Receptionist at The Cadogan you will join our fantastic Front of House team who look after each other, our amazing property and our guests. If you are looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include
- Guest Services & Support: Greet guests warmly, manage check-ins/check-outs, and provide comprehensive information on hotel services, amenities, and local attractions.
- Reservation & Communication Hub: Handle all aspects of guest reservations and act as the primary point of contact for phone calls and inquiries.
- Problem Resolution & Satisfaction: Address guest complaints promptly and courteously to ensure high levels of guest satisfaction.
- Administrative & Financial Accuracy: Process payments, manage cash transactions accurately, and assist with administrative tasks like record-keeping.
- Operational Excellence & Teamwork: Maintain a clean and organised reception, coordinate with other departments for seamless service, and adhere to hotel policies, procedures, and health/safety guidelines.
About Us
Watch as our doors gracefully open onto a glamorous stage, and enter The Cadogan. Marvel at our exquisite decor and listen as echoes of Oscar Wilde’s everlasting conversations with confidantes prevail within our walls. At The Cadogan, guests discreetly come in and out, returning from gleeful shopping sessions or seeking a comfortable seat for a delicious afternoon tea while others, equipped to serve an ace with their companions, head to our private tennis court. In the heart of Chelsea, great minds and legendary characters gather — take a seat and grab a drink, you are cordially invited to linger amongst them and join the scenes of our iconic London hotel. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
Requirements
What You Bring:
- Warm, genuine and approachable character
- Excellent team working skills
- Great attention to detail
Applicants must have eligibility to work in the UK.
Benefits
What We Offer: The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Competitive salaries, Complimentary and preferential rates for experiences at our iconic destinations, as well as on-site Guest Experiences, Life assurance, Company sick pay, Increased annual leave entitlement with length of service. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
Receptionist in London employer: Belmond
Contact Detail:
Belmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the hotel! Familiarise yourself with The Cadogan's services, amenities, and local attractions. This way, when you chat with guests or during interviews, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your warm greetings and customer service skills. Role-play with friends or family to get comfortable with handling guest inquiries and complaints. Remember, a friendly smile goes a long way in making a great first impression!
✨Tip Number 3
Network like a pro! Connect with current or former employees of The Cadogan on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight how your skills align with the values and culture at The Cadogan.
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and genuine character in your words.
Tailor Your Application: Make sure to customise your application for the Receptionist role at The Cadogan. Highlight your relevant experience in guest services and teamwork, and mention how you can contribute to our fantastic Front of House team.
Show Attention to Detail: As a Receptionist, attention to detail is key! Double-check your application for any typos or errors, and ensure that all your information is accurate and well-organised. This reflects the high standards we uphold at The Cadogan.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our iconic hotel!
How to prepare for a job interview at Belmond
✨Know the Property Inside Out
Before your interview, take some time to research The Cadogan. Familiarise yourself with its history, unique features, and the services it offers. This will not only impress your interviewers but also help you answer questions about how you can contribute to the guest experience.
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for guests. During the interview, demonstrate your warm and approachable character. Share examples of how you've successfully handled guest interactions or resolved complaints in the past to highlight your customer service skills.
✨Emphasise Teamwork
The Cadogan values teamwork, so be prepared to discuss your experiences working collaboratively. Think of specific instances where you contributed to a team effort, especially in a hospitality setting, and how that led to improved guest satisfaction or operational efficiency.
✨Dress the Part
First impressions matter, especially in a luxury environment like The Cadogan. Dress smartly and professionally for your interview. This shows respect for the role and the establishment, and it sets the tone for how you’ll present yourself to guests.
