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- Tasks: Lead the reception team and ensure exceptional guest service at The Cadogan.
- Company: Join The Cadogan, a luxury hotel in the heart of Chelsea, part of the LVMH family.
- Benefits: Enjoy competitive salaries, complimentary stays, and increased annual leave with service.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Experience in luxury hospitality and strong team collaboration skills required.
- Other info: Opportunities for personal and professional growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
As Reception Supervisor at The Cadogan you will join our fantastic Front of House team who look after each other, our amazing property and our guests. If you are looking to develop your skills and be part of the future of luxury, this is your moment.
Responsibilities
- Lead and Supervise: Oversee and coordinate the activities of the reception team to ensure efficient and effective service delivery in the absence of the Reception Manager and Assistant Reception Manager.
- Guest Services Excellence: Warmly greet guests, manage check-in/check-out processes, and proactively resolve complaints or concerns to ensure exceptional guest satisfaction.
- Operational Management: Maintain an organised and presentable reception and lobby area. Ensure strict adherence to hotel policies and procedures.
- Reservation Management: Assist with comprehensive guest reservation management, including booking, confirmation, and adjustments.
- Information & Concierge: Provide guests with detailed information about hotel amenities, services, and local attractions, and promptly fulfil inquiries and special requests.
- Financial Acumen: Accurately process payments, handle cash transactions, and prepare/reconcile daily financial reports with proper documentation.
- Administrative Support: Execute administrative duties such as updating reservation logs and managing guest lists.
- Team Development: Train and mentor reception staff, offering guidance and support to foster a high-performing team.
- Strategic Enhancement: Develop and implement strategies to elevate guest satisfaction, improve service standards, and plan amenities for the year.
- Inter-Departmental Collaboration: Collaborate effectively with other departments to ensure seamless service and optimal guest satisfaction.
- Shift Accountability: Perform opening and closing duties, including cash drawer balancing and report generation.
About Us
Watch as our doors gracefully open onto a glamorous stage and enter The Cadogan. Marvel at our exquisite decor and listen as echoes of Oscar Wilde's everlasting conversations with confidantes prevail within our walls. At The Cadogan, guests discreetly come in and out, returning from gleeful shopping sessions or seeking a comfortable seat for a delicious afternoon tea while others, equipped to serve an ace with their companions, head to our private tennis court. In the heart of Chelsea, great minds and legendary characters gather — take a seat and grab a drink, you are cordially invited to linger amongst them and join the scenes of our iconic London hotel. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
Requirements
What You Bring:
- Warm, genuine and approachable character.
- Excellent team working skills.
- Great attention to detail.
- Proven track record within the luxury hospitality industry.
- Experience in events within 5-star hotel environment.
- Applicants must have eligibility to work in the UK.
Benefits
What We Offer: The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive salaries.
- Complimentary and preferential rates for experiences at our iconic destinations, as well as on-site Guest Experiences.
- Life assurance.
- Company sick pay.
- Increased annual leave entitlement with length of service.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
Reception Supervisor in London employer: Belmond
Contact Detail:
Belmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your warm and genuine character shine through. Remember, they’re looking for someone who fits into their team and enhances guest experiences.
✨Tip Number 3
Do your homework! Research The Cadogan and its unique offerings. Being able to discuss their services and how you can contribute will impress the hiring team and show your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our fantastic Front of House team.
We think you need these skills to ace Reception Supervisor in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Reception Supervisor role. Highlight your relevant experience in luxury hospitality and how it aligns with our values at The Cadogan. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This helps us quickly understand your qualifications and enthusiasm for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Cadogan!
How to prepare for a job interview at Belmond
✨Know the Cadogan Inside Out
Before your interview, take some time to research The Cadogan. Familiarise yourself with its history, values, and unique offerings. This will not only show your genuine interest but also help you connect your skills and experiences to their specific needs.
✨Showcase Your Guest Service Skills
As a Reception Supervisor, guest satisfaction is key. Prepare examples of how you've handled difficult situations or complaints in the past. Highlight your ability to remain calm under pressure and your commitment to providing exceptional service.
✨Demonstrate Team Leadership
Be ready to discuss your experience in leading and mentoring teams. Share specific instances where you’ve successfully trained staff or improved team performance. This will illustrate your capability to foster a high-performing reception team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the hotel’s future. Inquire about their strategies for enhancing guest satisfaction or how they support team development. This shows your enthusiasm and that you’re thinking long-term about your potential contribution.
