At a Glance
- Tasks: Provide tech support and maintain hotel IT systems in a luxury environment.
- Company: The Cadogan, a prestigious Belmond hotel in London's cultural heart.
- Benefits: Competitive salary, generous service charge, and unique employee perks.
- Other info: Opportunities for personal and professional growth in a dynamic team.
- Why this job: Join a historic hotel and make a real impact on guest experiences.
- Qualifications: Experience in IT support, strong technical skills, and excellent communication.
As an IT Supervisor at The Cadogan, you will be instrumental in ensuring the seamless operation of our advanced technology infrastructure. If you are a skilled IT professional seeking to deliver vital support and maintain secure systems in a prestigious luxury environment, this is your opportunity to excel.
Primary Responsibilities
- Provide technical support to hotel employees, resolving hardware, software, network, and system issues in a timely manner.
- Support and maintain hotel IT infrastructure, including servers, workstations, printers, telephony systems, Wi-Fi networks, and audiovisual equipment.
- Ensure all hotel technology systems operate efficiently and securely, including PMS, POS, finance, HR, and other business-critical applications.
- Assist in implementing and monitoring cybersecurity measures, ensuring compliance with company policies and data protection requirements.
- Liaise with external vendors and service providers to coordinate maintenance, repairs, upgrades, and support activities.
- Support hotel events and meetings by ensuring audiovisual and technical equipment is operational and available as required.
Requirements
- Proven experience in IT support and infrastructure management, preferably within a hospitality or luxury environment.
- Strong technical proficiency in supporting hardware, software, networks (including Wi-Fi), and various business-critical systems (e.g., PMS, POS).
- Demonstrated ability to troubleshoot and resolve a wide range of IT issues efficiently and effectively.
- Experience with cybersecurity measures and ensuring data protection compliance.
- Familiarity with IT asset management, system configurations, and support request tracking.
- Excellent communication and interpersonal skills to provide technical guidance and support to non-technical hotel employees and liaise with vendors.
- Ability to manage multiple tasks, prioritize effectively, and work both independently and as part of a team.
Applicants must have eligibility to work in the UK.
Benefits
- Competitive salaries and generous Service Charge.
- Complimentary and preferential rates for experiences at our iconic destinations, as well as on-site Guest Experiences.
- Life assurance.
- Company sick pay.
- Increased annual leave entitlement with length of service.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
IT Supervisor in London employer: Belmond
Belmond is an exceptional employer, offering a unique opportunity to work aboard the luxurious Britannic Explorer, where you can immerse yourself in a vibrant team culture dedicated to delivering unforgettable experiences. With a focus on employee growth and development, you will enjoy benefits such as health insurance and engaging team events, all while being part of a prestigious brand that values storytelling in travel.
