At a Glance
- Tasks: Lead the housekeeping team to ensure a luxurious experience for our guests.
- Company: Join Britannic Explorer, a Belmond Train, known for its luxury and exceptional service.
- Benefits: Enjoy health insurance, team events, wellness programmes, and career development opportunities.
- Other info: Thrive in a supportive environment with endless career opportunities.
- Why this job: Be part of a legacy of luxury and create unforgettable moments for guests.
- Qualifications: Experience in luxury hospitality and team management is essential.
The predicted salary is between 30000 - 40000 € per year.
As Head of Housekeeping at Britannic Explorer, a Belmond Train, you are part of a team responsible for maintaining the cleanliness, orderliness and overall appearance of the train. In this role, you will lead the cabin team to ensure the train is clean, well‐maintained and welcoming, ensuring our guests enjoy the highest standards of service and a luxurious experience beyond their expectations. If you're looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
- Creating, updating and implementing departmental standard operating procedures.
- Overseeing and managing the cabin service for our guests, making sure all services are delivered punctually in accordance with our standards.
- Providing excellent customer service to guests in accordance with Belmond and Leading Quality Assurance standards.
- Monitoring team members' effectiveness and implementing corrective action where required.
- Reporting and coordinating maintenance work with the relevant teams to keep the train in good order.
- Budgeting, planning and monitoring departmental expenditure.
Requirements
What You Bring:
- Applicants must have eligibility to work in the UK.
- Previous experience in a similar role, preferably within the luxury hospitality industry.
- Relevant management or field/industry related diploma or degree.
- Experience in managing a team.
- Experience in operating a modern sewing machine, overlock machine, heat sealing iron, scissors, rippers and bolt cutters in a safe and efficient manner.
- Experience in resolving customer issues/complaints.
Benefits
What We Offer:
- Health & Dental insurance plans.
- Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
- Group Income Protection - Group Life Insurance - Employer contribution pension.
- Team social events.
- Wellness programme throughout the year.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment. Apply today!
About Us
Britannic Explorer, a Belmond Train, United Kingdom, pays homage to the British tradition of touring, the train celebrates all that is intriguing, quirky and quintessential about the UK. Three- and six-night journeys take in the illustrious landscapes and vibrant cities of Cornwall, the Lake District and Wales. On board, guests enjoy menus designed by superstar chef Simon Rogan, a Bar, Observation Car and Wellness Suite. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
The Britannic Explorer is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
Head of Housekeeping in London employer: Belmond
At Britannic Explorer, a Belmond Train, we are dedicated to creating a supportive and enriching work environment where kindness and genuine connections thrive. As the Head of Housekeeping, you will not only lead a passionate team in delivering exceptional service but also benefit from comprehensive health plans, ongoing professional development, and unique experiences at our iconic destinations. Join us in crafting unforgettable moments for our guests while enjoying a culture that prioritises your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Housekeeping in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality industry, especially those who work at Belmond or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! If you have experience managing teams or dealing with customer complaints, be ready to share specific examples during interviews. We want to hear how you've made a difference in previous roles.
✨Tip Number 3
Research is key! Familiarise yourself with Britannic Explorer's values and services. Knowing their standards will help you tailor your approach and demonstrate that you're the perfect fit for the Head of Housekeeping role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the team at Britannic Explorer. Don’t miss out on this opportunity!
We think you need these skills to ace Head of Housekeeping in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Housekeeping role. Highlight your experience in luxury hospitality and any relevant management skills. We want to see how you can lead a team and maintain high standards!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and why you’re excited about joining Britannic Explorer. Let us know how your values align with our commitment to kindness and genuine connections.
Showcase Your Experience:Don’t forget to mention your hands-on experience with housekeeping tools and customer service. We love candidates who can demonstrate their ability to resolve issues and keep things running smoothly on board.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Belmond
✨Know Your Standards
Familiarise yourself with the cleanliness and service standards expected at Britannic Explorer. Be ready to discuss how you would implement and uphold these standards in your role as Head of Housekeeping.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience in training, motivating, and monitoring team members to ensure they deliver exceptional service.
✨Customer Service is Key
Think of specific instances where you've resolved customer complaints effectively. Be prepared to share these stories, demonstrating your commitment to providing a luxurious experience for guests.
✨Budgeting Know-How
Brush up on your budgeting skills and be ready to discuss how you would plan and monitor departmental expenditure. Show that you understand the importance of maintaining quality while managing costs.
