At a Glance
- Tasks: Lead global CRM strategies and enhance customer engagement through data-driven insights.
- Company: Belmond, a luxury brand focused on exceptional customer experiences.
- Benefits: Competitive salary, opportunities for travel, and a dynamic work environment.
- Other info: Join a passionate team dedicated to delivering unforgettable experiences.
- Why this job: Shape the future of customer engagement in a prestigious luxury brand.
- Qualifications: Proven experience in CRM, data strategy, and team leadership.
The predicted salary is between 56250 - 68750 £ per year.
Belmond is seeking a Head of CRM, Customer Engagement & Intelligence to lead the global CRM, clienteling, recognition and personalization efforts.
You will own the strategy and operational excellence across lifecycle engagement and customer intelligence to grow customer value over time.
You will guide data strategy, design AI-driven journeys, and collaborate with operations, marketing and property teams to embed a customer-centric approach throughout the organisation.
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Head of CRM, Personalization, Clienteling & Intelligence in London employer: Belmond
At The Cadogan, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture where kindness and genuine connections flourish. Located in the heart of London's prestigious neighbourhoods, our team enjoys competitive salaries, comprehensive benefits, and unique opportunities for personal and professional growth within the luxury hospitality sector. Join us to be part of a rich legacy while creating unforgettable experiences for our guests and communities.
