Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage global operational systems and enhance guest experiences through technology.
- Company: Join Belmond, a leader in luxury hospitality with a focus on innovation.
- Benefits: Competitive salary, training opportunities, and a chance to work globally.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Be at the forefront of tech solutions that elevate guest experiences worldwide.
- Qualifications: Experience with operational systems, JSON, HTML, and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
The Global Operations Systems Manager at Belmond is responsible for overseeing and managing the technology ecosystem that supports operations worldwide. This role involves acting as the business owner of all global operational systems, including the Property Management System (PMS), Wellness and Spa, Guest Services, Food and Beverage booking platforms, and other key systems. The primary objective is to ensure the proper functioning of all systems within the ecosystem and to extract maximum value from the technology infrastructure. This includes supporting the global rollout of systems, maintaining system integrity, driving adoption rates, delivering consistent training and support, troubleshooting issues, capturing business requirements, and contributing to the evolution of the operational infrastructure to enhance the guest experience.
Requirements:
- Achieves understanding and reviews current business environment, processes, requirements and functional specifications.
- Maintain and document global consistent configuration standards of operational systems.
- Develop and roll out operational global training standards.
- Support global roll out and implementations and be the key contact person for global operational systems related matters for all projects.
- Provide application support to various stakeholders for escalated and major issues.
- Monitoring of the integrations to other systems, ensuring that any errors are promptly handled and issues are raised accordingly to suppliers or IT team.
- Undertake system application testing for any new system enhancements and regression testing of existing functionality.
- Identify opportunities to improve the quality of the data in the systems, rolling out any required procedures to ensure the data is right from the start.
- Collaborating with third parties to verify and test that solutions will meet the business requirements.
- Oversee the support process, which is managed by Vendor Support and Belmond IT Global Help Desk.
- Troubleshoot system defects and work with the appropriate vendors and teams to resolve.
- Work closely with property operations to improve system usage and workflow to drive operational efficiency and guest experience.
- Knowledge of JSON and HTML is required.
- Be the liaison and manage the relationship with the vendor(s) on a day to day basis.
- Liaise with department heads and project leads to identify and prioritise new/existing system developments.
- Provide system maintenance and content management including but not limited to rate builds, system configuration content management and enhancement management.
- Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
- Attend learning and development courses and complete eLearning modules, as required.
Global Operations Systems Manager (Maternity Cover) in London employer: Belmond
Contact Detail:
Belmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Operations Systems Manager (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its systems. Understand their tech ecosystem and be ready to discuss how your skills can enhance their operations. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Global Operations Systems Manager (Maternity Cover) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with operational systems and technology. We want to see how your skills align with the role of Global Operations Systems Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled system issues or improved processes in the past. We love candidates who can demonstrate their ability to troubleshoot and enhance operational efficiency, so let us know how you’ve made a difference!
Highlight Collaboration Experience: Since this role involves liaising with various stakeholders, it’s important to show us your teamwork skills. Share instances where you’ve worked with different teams or vendors to achieve a common goal, especially in relation to system implementations or training.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Belmond
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the operational systems mentioned in the job description, like PMS and Food and Beverage booking platforms. Familiarise yourself with their functionalities and how they enhance guest experiences, as this will show your genuine interest and expertise during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've troubleshot system defects or improved operational efficiency. Highlight your experience in collaborating with vendors and IT teams to resolve issues, as this is crucial for the role.
✨Demonstrate Your Training Abilities
Since the role involves developing and rolling out training standards, think of instances where you've successfully trained others on new systems or processes. Share how you ensured that everyone was on board and how you measured the success of your training initiatives.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current technology ecosystem and any challenges they face. This not only shows your enthusiasm for the role but also your proactive approach to understanding how you can contribute to improving their operations.