At a Glance
- Tasks: Create unforgettable travel experiences and manage reservations from start to finish.
- Company: Join a luxury travel brand known for its exceptional service and storytelling.
- Benefits: Enjoy competitive pay, health insurance, and exclusive travel perks.
- Other info: Fixed-term contract with opportunities for personal growth and wellness programmes.
- Why this job: Be part of a legacy in luxury travel and enhance your skills.
- Qualifications: 1-2 years in luxury travel or hospitality, with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Belmond Travel Advisor (Maternity Cover), you are part of a team responsible for making every journey with Belmond unique and legendary. In this role, you will own all steps of the reservation process, from Inspiration, Research and Booking through to the post‐stay follow‐up. Based at the Central Reservations, Europe office in London and reporting to the Contact Centre Leader, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you're looking to develop your skills and be part of a legacy of luxury, this is your moment.
Fixed‐term contract: July – December 2026.
Primary Responsibilities
- Working closely with the on‐property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.
- Personalising each stay to the guest's individual preferences and accurately recording this information in the relevant systems so it is shared with the operations teams.
- Understanding the Belmond Audiences and proactively suggesting destinations, products and experiences that match the guest profile.
- Being a true seller and champion for all Belmond products across the portfolio, accurately describing, promoting and converting any product a guest wishes to book.
- Meeting SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.
Requirements
- 1‐2 years of relevant experience in a similar role, ideally within the luxury travel or hospitality industries.
- Working knowledge of MS Office.
- Ability to follow instructions and work independently when required.
- Excellent knowledge of computer reservation programs.
- Strong problem‐solving, organisational and interpersonal skills.
Benefits
- Competitive salaries and health insurance plans.
- Complimentary and preferred rate experiences at our iconic destinations.
- Wellness programmes.
Belmond Travel Advisor (Maternity Cover) in London employer: Belmond
Belmond is an exceptional employer that offers a unique opportunity to be part of a legacy in luxury travel, where every journey is crafted with care and attention to detail. Based in the vibrant city of London, employees benefit from competitive salaries, comprehensive health insurance, and exclusive access to experiences at our iconic destinations. With a strong focus on personal development and a supportive work culture, Belmond fosters an environment where passion for excellence and storytelling in travel can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Belmond Travel Advisor (Maternity Cover) in London
✨Get Involved in Local Travel Events
Dive into local travel fairs and tourism expos happening in your area. These events are a fantastic way to meet industry professionals, learn about seasonal hiring, and even snag temporary roles on the spot. Don't forget to bring those business cards!
✨Join Travel and Tourism Groups
Connect with travel and tourism communities on platforms like Facebook or Meetup. These groups often share job opportunities and insider tips on temp roles. Plus, engaging with like-minded people can lead to recommendations directly at companies like Belmond.
✨Showcase Your Travel Experience
Create a highlight reel of your travel experiences on a personal blog or social media. Show off your passion for the industry and your knowledge about popular destinations. A strong online presence can get you noticed by temp employers looking for enthusiastic candidates!
✨Apply Through Our Website
We urge you to check out our website for temp roles at great companies like Belmond. It's where you can find the most up-to-date listings, and applying directly through us often gets your application in front of the right people!
We think you need these skills to ace Belmond Travel Advisor (Maternity Cover) in London
Some tips for your application 🫡
Show Off Your Travel Savvy:In the travel and tourism industry, it's important to highlight any personal travel experiences or knowledge of different destinations. We want to see how your adventures have shaped your understanding of the industry, so weave those stories into your CV and cover letter!
Highlight Relevant Certifications:If you’ve got any travel-related qualifications, like a Certificate in Travel and Tourism or First Aid training, make sure to include them. These show that you’re not just passionate, but also equipped with the know-how to handle various situations in a temporary role at Belmond.
Flexibility is Key:Since this is a temporary position, it's a good idea to emphasise your availability and flexibility in your application. Make it clear that you're ready to jump in and take on different tasks, whether it's helping with bookings or providing excellent customer service.
Tailor Your Experience to the Role:Connect your skills and any previous roles to what Belmond is looking for. Use the language from the job description to mirror their needs in your application. This helps you stand out as a candidate who’s not just interested but is also the perfect fit for this temporary gig!
How to prepare for a job interview at Belmond
✨Showcase Your Customer Service Skills
In the travel and tourism industry, your ability to connect with customers is key. Think of specific examples or experiences where you went above and beyond for a customer. This not only shows your skills but also reflects your genuine passion for helping others enjoy their travels.
✨Knowledge of Travel Trends and Destinations
Get clued up on popular destinations, emerging trends like eco-tourism, or travel technology that's making waves. Being able to discuss these topics during your interview with Belmond will not only impress them but will demonstrate that you're proactive and engaged with the industry.
✨Emphasise Your Adaptability
Since this is a temporary role, flexibility and adaptability are crucial. Be ready to share examples of times you've quickly adapted to changing situations or customer needs. This will show that you can handle the dynamic nature of the tourism sector.
✨Prepare for Scenario-Based Questions
Expect interviewers to throw some real-world scenarios your way, especially in customer service settings. Practise answering how you would handle an upset customer or plan an itinerary on short notice. This shows your thought process and problem-solving ability right on the spot!
