Belmond is seeking a Head of CRM, Customer Engagement & Intelligence to lead the global approach to customer engagement. You will own the strategy for CRM, clienteling, recognition, personalisation and customer intelligence, driving a customer-centric culture across the organisation.
You will guide data strategy, design journeys, and champion AI-enabled personalization and predictive insights to optimise how Belmond engages guests across touchpoints and regions.
#J-18808-Ljbffr
Global Head of CRM, Personalization & Customer Intelligence employer: Belmond
At The Cadogan, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture where kindness and genuine connections flourish. Located in the heart of London's prestigious neighbourhoods, our team enjoys competitive salaries, comprehensive benefits, and unique opportunities for personal and professional growth within the luxury hospitality sector. Join us to be part of a rich legacy while creating unforgettable experiences for our guests and communities.
