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- Tasks: Greet guests, manage luggage, and support the Front of House team.
- Company: Join Le Manoir aux QuatSaisons, a Michelin-starred hotel known for its stunning gardens and gastronomy.
- Benefits: Enjoy competitive pay, service charge, and exclusive experiences at our iconic destinations.
- Why this job: Be part of a kind, innovative team creating unforgettable moments in luxury hospitality.
- Qualifications: Warm personality, customer service experience, clean driving licence, and over 25 years old.
- Other info: This is a fixed-term contract until January 2026.
The predicted salary is between 24000 - 33600 £ per year.
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As a Front of House Porter at Le Manoir aux QuatSaisons you will be the first friendly face to meet and greet our guests and showcase everything that we embody as one of our team.
If you are looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include
· Initial on-site meet and greet of all of our guests
· Taking care of luggage and all other initial queries
· Valet parking of all cars on property
· Supporting the rest of the Front of House team to provide an excellent welcome and departure experience for all of our guests and visitors
About Us
Experience the best gardens and gastronomy in the English countryside. Le Manoir aux QuatSaisons offers a distinctive combination of inspired history and impassioned innovation in culture and gastronomy. It has received international acclaim since opening, earning it two Michelin stars. Le Manoir is a place that brings the outside in; exploring the sprawling gardens, orchard and vineyard before finding verdant and cultural touches in the décor and artefacts of the interiors.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
Le Manoir aux QuatSaisons is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
Requirements
What You Bring:
· Warm, genuine and approachable character
· Previous face-to-face customer service experience
· Clean driving licence and over the age of 25 for insurance purposes
Applicants must have eligibility to work in the UK.
Please note this is a fixed term contract until 24th January 2026
What We Offer:
At Le Manoir aux QuatSaisons we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
· Competitive salaries with generous service charge
· Complimentary and preferred rate experiences at our iconic destinations as well as Guest Experiences here on site
· Dedicated hospitality-specific benefits platform and many more
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you\’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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Front of House Porter employer: Belmond
Contact Detail:
Belmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Porter
✨Tip Number 1
Familiarise yourself with Le Manoir aux QuatSaisons and its unique offerings. Understanding the history, gardens, and gastronomy will help you connect with guests and showcase your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your warm and approachable character, which is essential for this position.
✨Tip Number 3
Practice your meet-and-greet skills with friends or family. Being the first point of contact for guests means you need to make a great impression, so rehearsing your greeting can help you feel more confident.
✨Tip Number 4
Research common questions asked in hospitality interviews, especially those related to teamwork and guest interactions. Being prepared for these questions will help you articulate your thoughts clearly and show that you're a team player.
We think you need these skills to ace Front of House Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Front of House Porter position. Understand the primary responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience, especially any previous customer service roles. Emphasise your warm and approachable character, as well as any specific skills that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Le Manoir aux QuatSaisons and how you can contribute to their culture of kindness and genuine connections.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Belmond
✨Show Your Warmth
As a Front of House Porter, your friendly and approachable character is key. Make sure to convey your warmth during the interview by smiling and maintaining eye contact. Share examples of how you've made guests feel welcome in previous roles.
✨Highlight Customer Service Experience
Discuss your previous face-to-face customer service experience in detail. Be prepared to share specific situations where you went above and beyond to assist a guest or resolve an issue, as this will demonstrate your capability in a similar role.
✨Demonstrate Team Spirit
Le Manoir values teamwork, so be ready to talk about how you support your colleagues. Share instances where you collaborated with others to enhance the guest experience, showing that you understand the importance of working together in a hospitality environment.
✨Know the Venue
Familiarise yourself with Le Manoir aux QuatSaisons before the interview. Understanding its history, offerings, and unique features will not only impress your interviewers but also show your genuine interest in being part of their team.
