At a Glance
- Tasks: Deliver exceptional food and beverage service on a luxury train.
- Company: Join the British Pullman, part of the prestigious Belmond family.
- Benefits: Enjoy medical insurance, team events, and exclusive travel perks.
- Other info: Opportunities for personal and professional growth in a supportive environment.
- Why this job: Be part of a legacy of luxury and create unforgettable guest experiences.
- Qualifications: 1-2 years in hospitality, excellent customer service skills required.
The predicted salary is between 20250 - 24750 £ per year.
As a Food & Beverage Steward at the British Pullman, a Belmond Train, you are part of a team responsible for providing an exceptional food and beverage service to all our guests.
In this role, you will ensure that all areas are well maintained and provide outstanding customer service.
If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include
- Preparation of the restaurant cars and its related areas to ensure a smooth-running operations.
- Responsible for the wellbeing and safety of your allocated car and passengers.
- Assist with depot, Victoria Lounge and departure point operations.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Ensure you have a full knowledge of onboard menus, boutique items and the areas in which the British Pullman operates.
- Acknowledge and handle any passenger requests; whether dietary, medical or special occasion requests.
What You Bring
- Applicants must have eligibility to work in the UK.
- 1-2 years’ experience in a similar role, preferable within the luxury hospitality industry.
- Hospitality qualification an advantage.
- Good knowledge and understanding of food and wine.
- Excellent customer service, communication and interpersonal skills.
What We Offer
At the British Pullman, a Belmond Train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.
- We offer a comprehensive range of compensation, perks and benefits including:
- Medical & Dental insurance plans
- Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic Belmond destinations, including hotels, trains, safaris, F&B and spa
- 24/7 free remote GP
- Team social events& wellness programme throughout the year
- Employee recognition awards & long service bonus
- 25 days base holiday entitlement (+ bank holidays)
- Birthday & life achievements recognition gifts
- Invitation to LVMH maisons' private sales
We strive to create an environment where our employees can thrive both personally and professionally.
With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.
Join us and be part of creating unforgettable moments for our guests, communities, and each other.
About Us
Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun.
Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today’s desire for slow travel.
From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées.
Unparalleled gastronomy is an intrinsic part of every journey.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
The British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide.
When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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Food and Beverage Steward employer: Belmond
At The Cadogan, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture where kindness and genuine connections flourish. Located in the heart of London's prestigious neighbourhoods, our team enjoys competitive salaries, comprehensive benefits, and unique opportunities for personal and professional growth within the luxury hospitality sector. Join us to be part of a rich legacy while creating unforgettable experiences for our guests and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Steward
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Belmond. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Belmond
Don't be shy about reaching out to Belmond directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Steward
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Belmond and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Belmond
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
