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- Tasks: Support the Train Manager in delivering exceptional service and managing daily operations on board.
- Company: Join British Pullman, a luxury train experience under Belmond, known for unforgettable journeys.
- Benefits: Enjoy health insurance, wellness programmes, team events, and unique travel experiences.
- Why this job: Be part of a legacy of luxury while developing your skills in a vibrant team culture.
- Qualifications: 3-5 years in a similar role, preferably in luxury hospitality; degree preferred.
- Other info: This is a maternity cover position with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
2 days ago Be among the first 25 applicants
Direct message the job poster from Belmond
HR Manager | People Business Partner | HR Advisor
As a Deputy Train Manager at British Pullman, a Belmond Train, you are part of a team that ensures the smooth operation of our train while providing our passengers with a luxurious and memorable travel experience. In this role, you are responsible for supporting the service delivery on board and the day-to-day management of resources required to deliver optimum service both on the train and at excursion destinations. If you\’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
- Providing exceptional customer service to passengers, ensuring their needs and expectations are met or exceeded.
- Supporting the Train Manager in overseeing all aspects of the train\’s operations, including scheduling, staff management and logistics to ensure a seamless and punctual journey.
- Recruiting, training and managing a team of service professionals, ensuring that they deliver the service standards required.
- Ensuring the safety and security of passengers, crew and the train itself. Implementing and enforcing safety protocols and emergency procedures.
- Coordinating dining services on board, working closely with the culinary team to provide a fine dining experience.
- Managing onboard amenities and services, including entertainment, spa services and other luxury offerings.
As a Deputy Train Manager at British Pullman, a Belmond Train, you are part of a team that ensures the smooth operation of our train while providing our passengers with a luxurious and memorable travel experience. In this role, you are responsible for supporting the service delivery on board and the day-to-day management of resources required to deliver optimum service both on the train and at excursion destinations. If you\’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
- Providing exceptional customer service to passengers, ensuring their needs and expectations are met or exceeded.
- Supporting the Train Manager in overseeing all aspects of the train\’s operations, including scheduling, staff management and logistics to ensure a seamless and punctual journey.
- Recruiting, training and managing a team of service professionals, ensuring that they deliver the service standards required.
- Ensuring the safety and security of passengers, crew and the train itself. Implementing and enforcing safety protocols and emergency procedures.
- Coordinating dining services on board, working closely with the culinary team to provide a fine dining experience.
- Managing onboard amenities and services, including entertainment, spa services and other luxury offerings.
Requirements
What You Bring:
- Applicants must have eligibility to work in the UK.
- 3-5 years\’ experience in a similar role, preferably within the luxury hospitality industry.
- A bachelor\’s degree in hospitality management, business administration or a related field is preferred.
- Strong leadership and management skills to lead and motivate a team of professionals.
- The ability to handle unexpected challenges and find creative solutions in a high-end service environment.
Benefits
What We Offer:
At the British Pullman, a Belmond Train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Health & Dental insurance plans
- Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations
- Group Income Protection – Group Life Insurance – Employer contribution pension
- Team social events
- Wellness programme throughout the year
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you\’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today\’s desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
The British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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Deputy Train Manager (Maternity Cover) employer: Belmond
Contact Detail:
Belmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Train Manager (Maternity Cover)
✨Tip Number 1
Familiarise yourself with the luxury hospitality industry, especially in train services. Understanding the nuances of high-end customer service will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Belmond or similar luxury service providers. They can provide valuable insights into the company culture and expectations for the Deputy Train Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled challenges in a high-pressure environment. This role requires quick thinking and problem-solving skills, so showcasing your experience will be crucial.
✨Tip Number 4
Research the British Pullman and its offerings thoroughly. Being knowledgeable about their services and unique selling points will demonstrate your genuine interest in the position and the brand.
We think you need these skills to ace Deputy Train Manager (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the luxury hospitality industry. Focus on roles where you've provided exceptional customer service, managed teams, or overseen operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the luxury travel sector. Mention specific experiences that demonstrate your leadership skills and ability to handle challenges in high-end environments.
Highlight Relevant Skills: Emphasise skills that align with the job description, such as team management, logistics coordination, and customer service excellence. Use examples to illustrate how you've successfully applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the luxury service industry.
How to prepare for a job interview at Belmond
✨Showcase Your Customer Service Skills
As a Deputy Train Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles, especially in high-pressure situations.
✨Demonstrate Leadership Experience
Highlight your leadership skills by discussing your experience in managing teams. Be ready to share specific instances where you successfully motivated your team or resolved conflicts.
✨Familiarise Yourself with Safety Protocols
Safety is paramount in this role. Brush up on relevant safety protocols and emergency procedures, and be prepared to discuss how you would implement these on board.
✨Understand the Luxury Hospitality Sector
Since this position is within the luxury hospitality industry, research British Pullman and its offerings. Be ready to discuss how you can contribute to maintaining their high standards of service.
