At a Glance
- Tasks: Drive revenue in the luxury leisure market through strategic account management and business development.
- Company: Join Belmond, a leader in luxury travel with a rich heritage.
- Benefits: Enjoy competitive pay, generous leave, private medical insurance, and gym access.
- Other info: Hybrid working model with opportunities for international travel.
- Why this job: Be part of a team creating unforgettable experiences for discerning travellers.
- Qualifications: Degree in hospitality or related field and two years in luxury travel sales.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Client Manager, Leisure - UK and Ireland at our Global Office, you are part of a team that brings the legend of Belmond to life. You will play a crucial role to support the generation of revenue within the leisure and FIT market segments within the UK and Ireland. Whether this is through strategic account management, increasing new active accounts or business development activities. You will contribute to meeting the revenue targets for every Belmond property and region through your own personal KPIs.
If you\'re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities
- Developing a detailed annual strategic sales action plan as well as quarterly plans for assigned accounts
- Maintain frequent personal contact and collaboration with property-based sales, revenue management and reservations teams to ensure sound up-to-date product knowledge and alignment with sales strategies.
- Qualify transient sales leads and conduct necessary follow through to secure new bookings that fit with the parameters of “desirable\" business.
- Utilise internal data and external information to analyse and evaluate account productivity
- Establish and nurture a partnership relationship with key contacts, decision makers, bookers and influencers within each owned account.
- Conduct regular product training and communicate promotions to ensure that Belmond remains front-of-mind, including educational trips according to the action plan
- Host events with key accounts and their clients throughout the year and assist the Divisional Director of Sales with annual sales series, strategic partner events and trade shows
- Utilise selling, negotiating and closing tools to increase conversion ratios.
- Manage allocated budget and expenses
What You Should Know When Applying
- The role is generally able to benefit from our current hybrid working policy where team members can work remotely for up to two days per week.
- The deadline for the role is Thursday 04 September. An early submission is encouraged as the form may close if a large volume of applications is received. Any applications received after this deadline may be considered, however, priority will be given to those received by the deadline
- Our offices are located at Wogan House, 99 Great Portland Street, London W1W 7NY. Wogan House is newly renovated office space under the management of a leading co-working space and property management company.
- Applicants must have eligibility to work in the UK
- This role requires international travel. You must be able and willing to travel without undue restriction
Requirements
What You Bring
- A bachelor’s degree or equivalent with a preference for degrees/diplomas in hospitality or a related subject
- At least two-years relevant experience within a similar role in the luxury hospitality/travel industry
- A sound understanding of the UK luxury leisure travel market and key players
- A history of harvesting business through existing accounts, clienteling and bringing on board new valuable clients
- Experience in developing a sales action plan aimed at establishing positive, ongoing relationships with clients and strong Win:Win partnerships
- Proven track record of meeting or exceeding sales targets
- Confident public speaker with an ability to professionally present and promote the brand and the organization
Benefits
What We Offer
- Competitive salaries and incentive plans
- Complimentary and preferred rate experiences at our iconic destinations
- Private Medical Insurance and Dental Plans
- Group Personal Pension Plan
- 33 days\\\' annual leave per year (inclusive of English Bank Holidays)
- Lifestyle and Employee Assistance Programs
- Onsite gym facilities
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you\'ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.
This is your moment. Apply today!
About Us
Belmond was born from a passion for connecting discerning travellers with the world\'s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safari lodges, Belmond\'s Slow Luxury invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 43 properties spread across 24 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil\'s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world\'s most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world\'s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).
Client Manager, Leisure - UK and Ireland in City of London employer: Belmond
At Belmond, we pride ourselves on fostering a culture built on kindness and genuine connections, making it an exceptional employer for those looking to thrive in the luxury hospitality sector. With competitive salaries, comprehensive benefits including private medical insurance, and a commitment to employee development, our team members enjoy a supportive work environment that encourages personal and professional growth. Located in the vibrant heart of London, our newly renovated office space offers a dynamic setting for collaboration and creativity, ensuring you are part of a legacy that creates unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager, Leisure - UK and Ireland in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury travel industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that dream role!
✨Tip Number 2
Showcase your personality! When you get the chance for an interview or a casual chat, let your passion for luxury travel shine through. Share your experiences and insights about the industry – it’ll help you stand out from the crowd and show that you’re genuinely interested in the role.
✨Tip Number 3
Do your homework! Research Belmond and its properties thoroughly before any interviews. Understand their values, recent news, and what makes them unique in the luxury market. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their goals.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s another opportunity to reiterate your enthusiasm for the role and how you can contribute to Belmond’s success.
We think you need these skills to ace Client Manager, Leisure - UK and Ireland in City of London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury travel shine through! Share experiences that highlight your understanding of the luxury leisure market and how you can contribute to Belmond's legacy.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight relevant experience in account management and sales strategies that align with the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early submissions as the form may close if we receive a high volume of applications. Get your application in through our website today!
How to prepare for a job interview at Belmond
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Belmond's offerings and the luxury leisure market in the UK and Ireland. Familiarise yourself with their properties, unique experiences, and recent promotions. This will not only impress your interviewers but also help you articulate how you can contribute to their revenue goals.
✨Showcase Your Strategic Thinking
Be prepared to discuss your experience in developing strategic sales action plans. Think of specific examples where you've successfully increased account productivity or secured new bookings. Highlight your ability to analyse data and use it to drive results, as this is crucial for the role.
✨Demonstrate Relationship Building Skills
Since the role involves nurturing partnerships with key contacts, come ready with examples of how you've built and maintained strong client relationships in the past. Discuss your approach to clienteling and how you ensure ongoing engagement with accounts to create Win:Win partnerships.
✨Practice Your Presentation Skills
As a confident public speaker, you'll need to present and promote the brand effectively. Prepare a short pitch about why you're passionate about luxury travel and how you can elevate Belmond's presence in the market. Practising this will help you feel more at ease during the interview.
