At a Glance
- Tasks: Lead a team to deliver exceptional service in food, beverage, and guest satisfaction.
- Company: Join British Pullman, a luxury train experience that embodies elegance and fine dining.
- Benefits: Enjoy perks like wellness programmes and exclusive travel experiences with Belmond.
- Other info: This is your moment to thrive in a supportive and dynamic environment.
- Why this job: Be part of a legacy of luxury and create unforgettable moments for guests.
- Qualifications: 1-2 years in luxury hospitality, strong leadership, and customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
As a Chief Steward at British Pullman, a Belmond Train, you are part of a team responsible for ensuring the delivery of exceptional service standards in all areas of food and beverage, housekeeping, guest satisfaction and team welfare. In this role, you will lead the onboard team with grace, style and charisma to create an outstanding guest experience. If you're looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
- Ensuring all guest spaces, lounge and train, are set in accordance with the information supplied on function sheets
- Maintaining a clear channel of communication with the kitchen and all other departments
- Ensuring that all guests are met on arrival and that their full details are obtained, including dietary needs and special occasions
- Ensuring that all carriages are set/reset when required and possible, and that the train is left in a presentable condition at all times
- Connecting and building rapport with guests at every possible opportunity, especially meeting and greeting VIPs and regular guests and going the extra mile for return guests
- Managing all inventory stock levels relating to the daily operations, ensuring appropriate PAR levels are maintained
Requirements
What You Bring:
- Applicants must have eligibility to work in the UK
- 1-2 years' experience within a similar role, preferably within the luxury hospitality industry
- Relevant management or field/industry related diploma or degree
- Excellent leadership skills, with the ability to manage and motivate others
- Customer service skills and experience in resolving customer issues/complaints
- Good knowledge and understanding of food and wine
Benefits
What We Offer:
At the British Pullman, a Belmond Train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Health & Dental insurance plans
- Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations
- Group Income Protection - Group Life Insurance - Employer contribution pension
- Team social events
- Wellness programme throughout the year
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
About Us
Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today's desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
The British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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Chief Steward employer: Belmond
At The Cadogan, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture where kindness and genuine connections flourish. Located in the heart of London's prestigious neighbourhoods, our team enjoys competitive salaries, generous benefits, and ample opportunities for personal and professional growth within the luxury hospitality sector. Join us to be part of a historic hotel that values its employees and creates unforgettable experiences for guests and communities alike.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Steward
✨Tip Number 1
Familiarise yourself with the British Pullman's unique offerings and service standards. Understanding the luxury experience they provide will help you articulate how your skills align with their mission during any conversations or interviews.
✨Tip Number 2
Network with current or former employees of British Pullman. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your leadership and customer service skills through real-life examples. Think of specific situations where you've successfully managed a team or resolved guest issues, as these stories will resonate well in discussions.
✨Tip Number 4
Demonstrate your passion for the luxury hospitality industry. Share your enthusiasm for fine dining and exceptional service during your interactions, as this will highlight your commitment to creating memorable experiences for guests.
We think you need these skills to ace Chief Steward
Some tips for your application 🫡
Understand the Role:Take time to thoroughly read the job description for the Chief Steward position. Understand the key responsibilities and required skills, such as leadership, customer service, and knowledge of food and wine.
Tailor Your CV:Customise your CV to highlight relevant experience in luxury hospitality and management. Emphasise your leadership skills and any specific achievements that demonstrate your ability to create outstanding guest experiences.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the British Pullman's commitment to exceptional service and how your background aligns with their values.
Showcase Your Soft Skills:In your application, emphasise soft skills like communication, empathy, and the ability to build rapport with guests. Provide examples of how you've successfully managed customer issues or created memorable experiences in previous roles.
How to prepare for a job interview at Belmond
✨Showcase Your Leadership Skills
As a Chief Steward, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've motivated and managed teams in previous roles, especially in high-pressure environments.
✨Emphasise Customer Service Experience
Highlight your experience in customer service, particularly in luxury settings. Be prepared to discuss how you've handled guest complaints or special requests, showcasing your ability to go the extra mile for guests.
✨Demonstrate Knowledge of Food and Beverage
Since this role involves food and beverage management, brush up on your knowledge of wines and dining etiquette. You might be asked about pairing suggestions or how to handle dietary restrictions, so be ready to impress with your expertise.
✨Connect with the Interviewers
Building rapport is key in hospitality. During the interview, engage with your interviewers by asking thoughtful questions about their experiences at British Pullman. This shows your genuine interest in the company culture and the role.
