At a Glance
- Tasks: Join our team to deliver exceptional food and beverage service on a luxury train.
- Company: Be part of the British Pullman, renowned for its elegant travel experiences.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for personal growth.
- Why this job: Craft unforgettable moments while working in a glamorous, historic setting.
- Qualifications: Previous hospitality experience and a passion for high standards are essential.
- Other info: This role is perfect for dynamic individuals eager to learn and excel.
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As a Casual Steward on the British Pullman, A Belmond Train, you are part of a team that provides an exceptional Food & Beverage service to our guests. In this role, you will be responsible for ensuring that all guest areas aboard the luxury train are well maintained, carrying out back of house duties as well as completing all service preparation in a timely fashion. Reporting to the Train Manager, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you\’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
- Preparation of the restaurant cars and its related areas to ensure a smooth-running operation
- Responsible for the wellbeing and safety of your allocated car and passengers
- Deliver cleaning and maintenance duties to the highest of standards
- Assist with depot, Victoria Lounge and departure point operations
- Handle all guest interactions with the highest level of hospitality and professionalism
- Ensure you have full knowledge of onboard menus, boutique items and the areas in which the Belmond British Pullman operates
- Act in a professional and approachable manner that encourages feedback from team members and guests alike
- Work as a team player to ensure the whole team is able to do their job to the highest of standards
- Acknowledge and handle any passenger requests, whether dietary, medical or special occasion requests.
- Always maintain a high standard of personal cleanliness and appearance
What You Bring:
Requirements
- Applicants must have eligibility to work in the UK
- Have previous hospitality experience within a luxury environment
- Demonstrate advanced knowledge of food and beverage
- Be a professional, credible, confident and enthusiastic individual.
- Attend training, preparation, depot, cleaning and medical days as required.
Benefits
What We Offer:
At the British Pullman, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Shift Patterns are available in advance for excellent work life balance
- Competitive hourly rate
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you\’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today\’s desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience
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Casual Steward (Waiter) employer: Belmond
Contact Detail:
Belmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Steward (Waiter)
✨Tip Number 1
Familiarise yourself with the British Pullman and its unique offerings. Understanding the train's history, the luxury service it provides, and the specific experiences it offers will help you engage with guests and demonstrate your passion during interviews.
✨Tip Number 2
Highlight your previous hospitality experience, especially in luxury settings. Be prepared to share specific examples of how you've provided exceptional service, handled guest requests, or maintained high standards in your past roles.
✨Tip Number 3
Showcase your knowledge of food and beverage. Being able to discuss menu items, dietary requirements, and wine pairings can set you apart from other candidates, so brush up on your culinary knowledge before the interview.
✨Tip Number 4
Demonstrate your teamwork skills. Since this role involves working closely with others, be ready to discuss how you've successfully collaborated in past positions and how you contribute to a positive team environment.
We think you need these skills to ace Casual Steward (Waiter)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Casual Steward on the British Pullman. Familiarise yourself with the expectations around food and beverage service, guest interactions, and maintaining high standards.
Tailor Your CV: Highlight your previous hospitality experience, especially in luxury environments. Emphasise any relevant skills such as food and beverage knowledge, professionalism, and teamwork. Make sure your CV reflects your enthusiasm for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellence in service and storytelling in travel. Mention specific experiences that demonstrate your ability to handle guest requests and maintain high standards.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Belmond
✨Showcase Your Hospitality Experience
Make sure to highlight any previous experience you have in the hospitality industry, especially in luxury environments. Be prepared to discuss specific situations where you provided exceptional service or handled challenging guest interactions.
✨Demonstrate Cultural Awareness
Since the role involves interacting with diverse guests, it's important to show your understanding of different cultures. Share examples of how you've adapted your service style to meet the needs of various customers in the past.
✨Know the Menu Inside Out
Familiarise yourself with the onboard menus and boutique items before the interview. Being able to discuss these confidently will demonstrate your commitment to the role and your ability to provide informed recommendations to guests.
✨Emphasise Teamwork Skills
This position requires working closely with a team, so be ready to talk about your experiences collaborating with others. Highlight instances where you contributed to a positive team dynamic or helped resolve conflicts effectively.