As a Belmond Travel Advisor (Maternity Cover), you are part of a team responsible for making every journey with Belmond unique and legendary. In this role, you will own all steps of the reservation process, from Inspiration, Research and Booking through to the post‑stay follow‑up. Based at the Central Reservations, Europe office in London and reporting to the Contact Centre Leader, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you're looking to develop your skills and be part of a legacy of luxury, this is your moment.
Fixed‑term contract: July – December 2026.
Primary Responsibilities
- Working closely with the on‑property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.
- Personalising each stay to the guest's individual preferences and accurately recording this information in the relevant systems so it is shared with the operations teams.
- Understanding the Belmond Audiences and proactively suggesting destinations, products and experiences that match the guest profile.
- Being a true seller and champion for all Belmond products across the portfolio, accurately describing, promoting and converting any product a guest wishes to book.
- Meeting SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.
Requirements
- 1‑2 years of relevant experience in a similar role, ideally within the luxury travel or hospitality industries.
- Working knowledge of MS Office.
- Ability to follow instructions and work independently when required.
- Excellent knowledge of computer reservation programs.
- Strong problem‑solving, organisational and interpersonal skills.
Benefits
- Competitive salaries and health insurance plans.
- Complimentary and preferred rate experiences at our iconic destinations.
- Wellness programmes.
