At a Glance
- Tasks: Create unforgettable travel experiences and personalise guest journeys with Belmond.
- Company: Join a luxury travel brand with a rich history and global presence.
- Benefits: Enjoy medical insurance, travel perks, 25 days holiday, and wellness programmes.
- Other info: Opportunities for personal and professional growth in a supportive environment.
- Why this job: Be part of a passionate team crafting legendary travel stories and experiences.
- Qualifications: 1-2 years in luxury travel or hospitality, strong communication and organisational skills.
The predicted salary is between 27000 - 33000 £ per year.
As a Travel Advisor for Belmond, you are part of a team responsible for making every journey with Belmond unique and legendary.
In this role, you will own all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up.
Based at the Central Reservations, Europe office in London and reporting to the Contact Centre Leader, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards.
If you're looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary
Responsibilities
Include
- Working closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.
- Personalising each stay to the guest's individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams.
- Understanding the Belmond Audiences and proactively suggesting destinations, produces and experiences that match to the guest profile.
- Being a true seller and champion for all Belmond products across the portfolio, able to accurately describe, promote and convert on any product a guest wishes to book.
- Meeting SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.
- 1-2 years' relevant experience in a similar role, ideally within the luxury travel or hospitality industries.
- Working knowledge of MS Office.
- Ability to follow instructions and work independently when required.
- Excellent knowledge of computer reservation programs.
- Strong problem-solving, organisational and interpersonal skills.
Belmond was born from a passion for connecting discerning travellers with the world's most remarkable properties, locations and journeys.
With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 46 properties.
A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982.
With our vast offerings, the opportunities to craft a unique career here are endless.
Join us and achieve the truly exceptional.
The Belmond & LVMH Family Proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide.
When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.
We offer a comprehensive range of compensation, perks and benefits including:
Benefits
- Medical & Dental insurance plans
- Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic Belmond destinations, including hotels, trains, safaris, F&B and spa
- 24/7 free remote GP
- Team social events & wellness programme throughout the year
- Employee recognition awards & long service bonus
- 25 days base holiday entitlement (+ bank holidays)
- Birthday & life achievements recognition gifts
- Invitation to LVMH maisons' private sales
We strive to create an environment where our employees can thrive both personally and professionally.
With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.
Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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Travel Advisor employer: Belmond Management Limited
At Britannic Explorer, a Belmond Train, we pride ourselves on creating an exceptional work environment that values leadership and excellence. Our seasonal roles offer unique opportunities for personal and professional growth in the stunning backdrop of luxury travel, with a strong emphasis on teamwork and service quality. Join us to be part of a dedicated team that ensures our guests experience the highest standards of comfort and care during their journey.
Contact Details:
Belmond Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Advisor
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Belmond Management Limited who are looking for fresh talent for roles like Travel Advisor.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Belmond Management Limited and give you a leg up for your Travel Advisor application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Advisor openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Advisor
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Advisor role at Belmond Management Limited.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Advisor position at Belmond Management Limited.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Belmond Management Limited.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Belmond Management Limited's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Advisor.
How to prepare for a job interview at Belmond Management Limited
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Belmond Management Limited.
