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For Companies At a Glance
- Tasks: Create unforgettable travel experiences and personalise stays for guests.
- Company: Join Belmond, a luxury travel brand with a rich history.
- Benefits: Enjoy perks like discounted stays and team events.
- Why this job: Be part of a legacy in luxury travel and storytelling.
- Qualifications: 1-2 years in luxury travel or hospitality, strong interpersonal skills.
- Other info: Opportunities for personal and professional growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As a Travel Advisor for Belmond, you are part of a team responsible for making every journey with Belmond unique and legendary. In this role, you will own all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. Based at the Central Reservations, Europe office in London and reporting to the Contact Centre Leader, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
Responsibilities
- Working closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.
- Personalising each stay to the guest’s individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams.
- Understanding the Belmond Audiences and proactively suggesting destinations, produces and experiences that match to the guest profile.
- Being a true seller and champion for all Belmond products across the portfolio, able to accurately describe, promote and convert on any product a guest wishes to book.
- Meeting SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.
Requirements
What You Bring
- Applicants must have eligibility to work in the UK.
- 1-2 years’ relevant experience in a similar role, ideally within the luxury travel or hospitality industries.
- Working knowledge of MS Office.
- Ability to follow instructions and work independently when required.
- Excellent knowledge of computer reservation programs.
- Strong problem-solving, organisational and interpersonal skills.
What We Offer
At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations
- Team & company wide social events
- Welfare events throughout the year
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you\’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 46 properties. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
Proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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Travel Advisor employer: Belmond Management Limited
Contact Detail:
Belmond Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Advisor
✨Tip Number 1
Get to know Belmond inside out! Research their properties, services, and unique experiences. This way, when you chat with them, you can show off your passion for their brand and how you can contribute to making every journey legendary.
✨Tip Number 2
Practice your storytelling skills! As a Travel Advisor, you'll need to weave captivating narratives about destinations and experiences. Share your own travel stories or create engaging pitches about Belmond's offerings to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Belmond employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge and help you stand out in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Belmond family. So, get your application in and let’s make some unforgettable moments together!
We think you need these skills to ace Travel Advisor
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight your enthusiasm for creating unforgettable journeys. We want to see how you connect with the essence of what we do at Belmond.
Tailor Your Application: Make sure to customise your CV and cover letter for the Travel Advisor role. Highlight relevant experience in luxury travel or hospitality, and demonstrate how your skills align with our mission of delivering exceptional service. We appreciate a personal touch!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We value effective communication, so make sure your written application reflects your ability to convey information clearly, just like you would with our guests.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it reaches us promptly and allows you to explore more about Belmond and our values. Plus, it’s super easy to navigate!
How to prepare for a job interview at Belmond Management Limited
✨Know Your Belmond
Before the interview, dive deep into Belmond's history, values, and offerings. Familiarise yourself with their unique properties and experiences. This will not only show your genuine interest but also help you tailor your answers to align with their brand ethos.
✨Showcase Your Storytelling Skills
As a Travel Advisor, storytelling is key. Prepare examples of how you've personalised experiences in previous roles. Think about times when you turned a simple trip into a memorable journey for a client. This will demonstrate your ability to connect with guests on a deeper level.
✨Demonstrate Cultural Awareness
Belmond values cultural awareness, so be ready to discuss your understanding of different cultures and how it influences travel preferences. Share any personal travel experiences that highlight your adaptability and appreciation for diverse backgrounds.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might need to sell a Belmond experience or handle a guest's request. Practice these scenarios beforehand, focusing on how to personalise the experience and meet the guest's needs effectively.