Belmond is seeking a senior CRM, lifecycle engagement and journey orchestration leader to evolve our global CRM and data strategy in a luxury hospitality context. You will design customer journeys, enable data-driven personalization and oversee the Salesforce migration to support a cohesive 360 view across properties and platforms.
The role requires fluency in AI-driven personalization, cross-functional leadership, and a strong track record of scaling clienteling for high-value guests across
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Head of CRM, Engagement & Customer Intelligence employer: Belmond Management Limited
Belmond is an exceptional employer, offering a unique opportunity to lead The Britannic Explorer, a premier luxury sleeper train in England and Wales. With a strong emphasis on employee growth, a collaborative work culture, and a commitment to sustainability, Belmond fosters an environment where passion for storytelling and excellence in service thrive. Join us to be part of a global luxury portfolio that values innovation and the creation of unforgettable guest experiences.
Contact Details:
Belmond Management Limited Recruitment Team
