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- Tasks: Deliver exceptional food and beverage service on a luxury train.
- Company: Join the British Pullman, part of the Belmond family.
- Benefits: Enjoy perks like wellness programmes, team events, and travel discounts.
- Other info: Opportunities for personal and professional growth in a supportive environment.
- Why this job: Be part of a legacy of luxury and create unforgettable experiences.
- Qualifications: 1-2 years in hospitality, great customer service skills, and food knowledge.
The predicted salary is between 24000 - 36000 £ per year.
As a Food & Beverage Steward at the British Pullman, a Belmond Train, you are part of a team responsible for providing an exceptional food and beverage service to all our guests. In this role, you will ensure that all areas are well maintained and provide outstanding customer service. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
- Preparation of the restaurant cars and its related areas to ensure a smooth-running operations.
- Responsible for the wellbeing and safety of your allocated car and passengers.
- Assist with depot, Victoria Lounge and departure point operations.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Ensure you have a full knowledge of onboard menus, boutique items and the areas in which the British Pullman operates.
- Acknowledge and handle any passenger requests; whether dietary, medical or special occasion requests.
Requirements
What You Bring:
- Applicants must have eligibility to work in the UK.
- 1-2 years’ experience in a similar role, preferably within the luxury hospitality industry.
- Hospitality qualification an advantage.
- Good knowledge and understanding of food and wine.
- Excellent customer service, communication and interpersonal skills.
What We Offer:
At the British Pullman, a Belmond Train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
- Team social events
- Wellness programme throughout the year
- Access to LVMH private sales
- Annual full medical check-up through Nuffield Health
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today’s desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
The British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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Food & Beverage Steward employer: Belmond Management Limited
Contact Detail:
Belmond Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Steward
✨Tip Number 1
Get to know the company! Before your interview, dive into the British Pullman's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their legacy.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle special requests or dietary needs. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Dress to impress! Since you’re applying for a luxury hospitality role, make sure your outfit reflects that. A polished appearance shows you understand the importance of presentation in this industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the British Pullman team. Don’t miss out on this opportunity!
We think you need these skills to ace Food & Beverage Steward
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. We want to see that you’re genuinely excited about providing exceptional service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in food and beverage roles, especially in luxury settings. We appreciate when applicants take the time to connect their skills with what we’re looking for at the British Pullman.
Be Clear and Concise: Keep your application straightforward and to the point. We value clarity, so make sure your qualifications and experiences are easy to read and understand. Avoid fluff – we want to know exactly why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands. Plus, it shows us you’re serious about joining the British Pullman family.
How to prepare for a job interview at Belmond Management Limited
✨Know Your Menu Inside Out
Make sure you have a solid understanding of the onboard menus and boutique items. This will not only impress your interviewers but also show that you're genuinely interested in providing exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a guest. Highlighting your ability to handle special requests or dietary needs will demonstrate your commitment to outstanding hospitality.
✨Dress to Impress
Since this role is within the luxury hospitality sector, make sure you dress smartly for the interview. A polished appearance reflects your professionalism and respect for the company’s standards.
✨Ask Thoughtful Questions
Prepare some insightful questions about the British Pullman and its operations. This shows your enthusiasm for the role and helps you understand how you can contribute to their legacy of luxury.