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- Tasks: Lead a team to deliver exceptional food and beverage service on a luxury train.
- Company: Join British Pullman, a prestigious Belmond Train known for its luxury experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for skill development and growth.
- Why this job: Be part of a legacy of luxury while creating unforgettable guest experiences.
- Qualifications: 1-2 years in luxury hospitality, strong leadership, and customer service skills required.
- Other info: This is your moment to shine in a unique and glamorous setting!
The predicted salary is between 36000 - 60000 £ per year.
As a Chief Steward at British Pullman, a Belmond Train, you are part of a team responsible for ensuring the delivery of exceptional service standards in all areas of food and beverage, housekeeping, guest satisfaction and team welfare. In this role, you will lead the onboard team with grace, style and charisma to create an outstanding guest experience. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
- Ensuring all guest spaces, lounge and train, are set in accordance with the information supplied on function sheets.
- Maintaining a clear channel of communication with the kitchen and all other departments.
- Ensuring that all guests are met on arrival and that their full details are obtained, including dietary needs and special occasions.
- Ensuring that all carriages are set/reset when required and possible, and that the train is left in a presentable condition at all times.
- Connecting and building rapport with guests at every possible opportunity, especially meeting and greeting VIPs and regular guests and going the extra mile for return guests.
- Managing all inventory stock levels relating to the daily operations, ensuring appropriate PAR levels are maintained.
Requirements:
- Applicants must have eligibility to work in the UK.
- 1-2 years’ experience within a similar role, preferably within the luxury hospitality industry.
- Relevant management or field/industry related diploma or degree.
- Excellent leadership skills, with the ability to manage and motivate others.
- Customer service skills and experience in resolving customer issues/complaints.
- Good knowledge and understanding of food and wine.
This is your moment. Apply today!
Chief Steward employer: Belmond Management Limited
Contact Detail:
Belmond Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Steward
✨Tip Number 1
Familiarise yourself with the British Pullman and its unique offerings. Understanding the luxury experience they provide will help you connect with the interviewers and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Highlight specific situations where you motivated your team to achieve exceptional service standards.
✨Tip Number 3
Brush up on your knowledge of food and wine, as this role requires a good understanding of both. Being able to discuss pairings or menu options confidently can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle guest interactions, especially with VIPs. Think of specific examples where you went the extra mile to ensure guest satisfaction, as this is crucial for the Chief Steward role.
We think you need these skills to ace Chief Steward
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Chief Steward position at British Pullman. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Craft a Tailored CV: Ensure your CV reflects your experience in luxury hospitality and management. Highlight specific achievements that demonstrate your leadership skills and customer service excellence, particularly in food and beverage settings.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional guest experiences. Mention any relevant experiences that showcase your ability to connect with guests and manage teams effectively, aligning with the values of British Pullman.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Belmond Management Limited
✨Showcase Your Leadership Skills
As a Chief Steward, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed and motivated a team in previous roles, especially in high-pressure environments.
✨Emphasise Customer Service Experience
Highlight your experience in customer service, particularly in the luxury hospitality sector. Be prepared to discuss how you've handled guest complaints or special requests, showcasing your ability to go the extra mile for guests.
✨Demonstrate Knowledge of Food and Wine
Since the role involves food and beverage service, make sure to brush up on your knowledge of food and wine pairings. You might be asked about your favourite dishes or wines, so having a few talking points ready can impress your interviewers.
✨Prepare Questions About the Company
Research British Pullman and its legacy of luxury service. Prepare thoughtful questions that show your interest in the company and its values. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
