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- Tasks: Lead the housekeeping team to ensure a luxurious and clean train experience for guests.
- Company: Join Britannic Explorer, part of the prestigious Belmond brand.
- Benefits: Health insurance, wellness programmes, and exclusive travel experiences.
- Other info: Enjoy team events and a supportive work environment.
- Why this job: Be part of a legacy in luxury hospitality and develop your leadership skills.
- Qualifications: Experience in luxury hospitality and team management required.
The predicted salary is between 30000 - 40000 £ per year.
As Head of Housekeeping at Britannic Explorer, a Belmond Train, you are part of a team responsible for maintaining the cleanliness, orderliness and overall appearance of the train. In this role, you will lead the cabin team to ensure the train is clean, well‑maintained and welcoming, ensuring our guests enjoy the highest standards of service and a luxurious experience beyond their expectations. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
- Creating, updating and implementing departmental standard operating procedures.
- Overseeing and managing the cabin service for our guests, making sure all services are delivered punctually in accordance with our standards.
- Providing excellent customer service to guests in accordance with Belmond and Leading Quality Assurance standards.
- Monitoring team members’ effectiveness and implementing corrective action where required.
- Reporting and coordinating maintenance work with the relevant teams to keep the train in good order.
- Budgeting, planning and monitoring departmental expenditure.
Requirements:
- Applicants must have eligibility to work in the UK.
- Previous experience in a similar role, preferably within the luxury hospitality industry.
- Relevant management or field/industry related diploma or degree.
- Experience in managing a team.
- Experience in operating a modern sewing machine, overlock machine, heat sealing iron, scissors, rippers and bolt cutters in a safe and efficient manner.
- Experience in resolving customer issues/complaints.
Benefits:
- Health & Dental insurance plans
- Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations
- Group Income Protection - Group Life Insurance - Employer contribution pension
- Team social events
- Wellness programme throughout the year
Head of Housekeeping in London employer: Belmond Britannic Explorer Limited
Contact Detail:
Belmond Britannic Explorer Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housekeeping in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hospitality industry and let them know you're on the hunt for a Head of Housekeeping role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housekeeping standards and customer service excellence. Think about how you can demonstrate your leadership skills and experience managing a team, as these will be key in impressing potential employers.
✨Tip Number 3
Showcase your passion for luxury service! When you get the chance to chat with hiring managers, share your enthusiasm for creating exceptional guest experiences. This will help you stand out as someone who truly understands the essence of the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like Head of Housekeeping at Britannic Explorer. Plus, it shows you're serious about joining our team and ready to contribute to our legacy of luxury.
We think you need these skills to ace Head of Housekeeping in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Housekeeping role. Highlight your experience in luxury hospitality and any relevant management skills. We want to see how you can lead a team and maintain high standards!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and detail how your previous experiences align with our values at Britannic Explorer. Let us know why you're the perfect fit for this luxurious role.
Showcase Your Leadership Skills: In your application, emphasise your experience in managing teams and resolving customer issues. We’re looking for someone who can inspire their team and ensure our guests have an unforgettable experience!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Belmond Britannic Explorer Limited
✨Know Your Standards
Familiarise yourself with the cleanliness and service standards expected at Britannic Explorer. Be ready to discuss how you would implement and uphold these standards in your role as Head of Housekeeping.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience in training, motivating, and monitoring team members to ensure high-quality service delivery.
✨Customer Service is Key
Think of specific instances where you've resolved customer complaints or enhanced guest experiences. This will demonstrate your commitment to providing excellent service, which is crucial for this role.
✨Budgeting Know-How
Brush up on your budgeting skills and be prepared to discuss how you would manage departmental expenditure. Share any relevant experiences where you've successfully planned and monitored budgets in previous roles.