At a Glance
- Tasks: Lead home inspections and ensure exceptional customer service in a dynamic environment.
- Company: Join Bellway, one of the UK's largest house builders, committed to inclusivity.
- Benefits: Enjoy competitive salary, car allowance, bonuses, and 25 days holiday.
- Other info: Flexible working conditions with opportunities for professional growth.
- Why this job: Make a real impact on customer experiences while developing your career.
- Qualifications: GCSE Maths and English, driving licence, and strong project management skills.
The predicted salary is between 30000 - 35000 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues.
This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders.
Our Yorkshire Division, located in Leeds is looking to recruit a Inspections Manager to join the Division’s Customer Care department.
The Role
The Inspections Manager plays a pivotal role in ensuring the Customer Care department consistently delivers an exceptional service aligned with the values and standards set out in Bellway’s Customer Charter, NHBC, and NHQC expectations.
The Inspections Manager is a vital link between our customers, and both internal and external teams.
They conduct home visits in a friendly and professional way, assessing the scope of required works and ensuring clear, consistent communication throughout the remediation process.
Their involvement helps streamline coordination, reduce delays, and enhance the overall customer experience.
This role of Inspections Manager reports directly to the Head of Customer Care on all matters relating to Customer Care and after service/sales.
Principal accountabilities of the role include
- Positively contribute to the level of service delivered to our customers, in line with the Bellway Customer Charter and the standards expected by the NHBC and NHQC.
- Conduct home inspections with professionalism and courtesy, identifying necessary remedial works.
- Plan and manage resolution works, ensuring timely and cost-effective completion.
- Liaise with Customer Care Operatives, contractors, and suppliers to meet customer expectations.
- Maintain clear and regular communication with customers, providing updates and scheduling follow-up visits when required.
- Work closely with the customer care team to ensure accurate recording of customer issues and project costs within company systems.
- Support compliance with NHBC warranty obligations, attending resolution and Section 3 meetings, taking follow up action as directed.
- Assist the Head of Customer Care with training and line management of Customer Care Operatives as required.
Experience, Skills and The Role Conditions
Experience
- Experience of working in a Customer Inspections Manager position would be advantageous
- Trade and site experience is preferable
- Comprehensive and up to date knowledge of health and safety obligations, building legislation and NHBC regulations
Qualifications and Training
- GCSE Maths and English at Grade 4/C (or equivalent) or above
- Current and full UK driving licence
Skills and Aptitude
- Demonstrates strong project management skills can work independently and take initiative
- Proven customer care skills with the ability to communicate effectively face-to-face and over the phone
- Experience delivering to strict timescales to meet KPI’s with the ability to think ahead and forecast customer issues
- Ability to communicate well and build robust working relationships with external contractors
- Ability to prioritise workload and meet deadlines
- Excellent administration and organisation skills
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems.
- Committed to diversity and inclusion
The Role and Working Conditions
- Willing to be flexible in respect to day-to-day duties and hours worked
- Working inside or outside and as part of a team or as a lone worker in all weather’s conditions
- Travel to and from developments will be required
In return we can offer you
- Competitive salary
- Competitive car allowance
- Optional salary sacrifice car scheme
- Competitive annual bonus
- Contributory pension scheme
- 25 days holiday, plus bank holidays
- Access to discounts and benefits portal
- Share Save Scheme
- Cycle to Work Scheme
- Life assurance
- Holiday Purchase Scheme
- Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received.
#J-18808-Ljbffr
Inspections Manager in Ledston employer: Bellway
Join a leading global engineering consultancy in Edinburgh, where you'll be part of a dynamic team dedicated to delivering impactful infrastructure and construction projects. With a strong emphasis on employee growth, the company offers competitive salaries, flexible working arrangements, and comprehensive benefits, including private healthcare and support for professional development. This is an exceptional opportunity to advance your career while contributing to high-profile developments that shape the built environment across Scotland and the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Inspections Manager in Ledston
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Bellway, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Inspections Manager at Bellway.
We think you need these skills to ace Inspections Manager in Ledston
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Bellway
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
