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- Tasks: Manage customer calls, coordinate maintenance requests, and ensure timely communication with teams.
- Company: Join Bellway, one of the UK's largest house builders, committed to inclusivity.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and flexible working options.
- Why this job: Be part of a dynamic team making a real difference in customer care.
- Qualifications: Experience in administration; GCSE Maths and English Grade 4+ required.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Scotland West Division, located in Hamilton is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports to the Division’s Head of Customer Care. Principal accountabilities of the Customer Care Coordinator role include:
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log / monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
Experience
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications and Training
- GCSE Maths and English – Grade 4+ (or equivalent)
Skills and Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
- Ability to liaise with internal and external personnel.
- Good administration skills with the ability to coordinate numerous issues during the working day.
- Able to work to deadlines in a fast paced environment.
- Ability to work on own initiative.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook).
- Committed to diversity and inclusion.
The Role and Working Conditions
- Willing to be flexible in respect to day to day duties and hours worked.
- Ability to travel to all development sites, including the divisional office.
- This role requires occasional Saturday working from 09:00am - 13:00pm.
In return we can offer you:
- Competitive salary.
- Competitive annual bonus.
- Contributory pension scheme.
- 25 days holiday, plus bank holidays.
- Access to discounts and benefits portal.
- ShareSave Scheme.
- Cycle to Work Scheme.
- Life assurance.
- Holiday Purchase Scheme.
- Earn and Learn Opportunities.
We reserve the right to close this vacancy if a large volume of applications are received.
Customer Care Coordinator in Hamilton employer: Bellway
Contact Detail:
Bellway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Hamilton
✨Tip Number 1
Network like a pro! Reach out to people in the construction and customer care sectors. Use LinkedIn to connect with current employees at Bellway or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching Bellway's values and culture. They’re all about inclusivity and respect, so think about how your experiences align with that. Be ready to share examples of how you've contributed to a positive team environment.
✨Tip Number 3
Show off your organisational skills! As a Customer Care Coordinator, you'll need to juggle multiple tasks. During interviews, highlight your ability to manage time effectively and coordinate various issues, just like you would in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Bellway. Good luck, we believe in you!
We think you need these skills to ace Customer Care Coordinator in Hamilton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your relevant experience in administration and any exposure to the construction sector, as this will show us you understand the industry.
Show Off Your Communication Skills: Since this role involves liaising with various teams and customers, it's crucial to demonstrate your excellent interpersonal skills. Use examples in your application that showcase how you've effectively communicated in past roles.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any errors and ensure all information is accurate. This reflects your ability to manage tasks meticulously, which is vital for a Customer Care Coordinator.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bellway
✨Know the Company
Before your interview, take some time to research Bellway. Understand their values, especially their commitment to inclusivity and customer care. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, strong communication is key. Prepare examples from your past experiences where you effectively communicated with different stakeholders. Highlight how you managed calls, coordinated with teams, and resolved issues to demonstrate your interpersonal skills.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks. Be ready to discuss how you prioritise your workload and manage deadlines in a fast-paced environment. Share specific instances where your organisational skills made a difference in your previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle customer feedback, or what a typical day looks like for a Customer Care Coordinator. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
