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- Tasks: Manage customer calls, coordinate maintenance requests, and liaise with teams to resolve issues.
- Company: Join Bellway, one of the UK's largest house builders, committed to inclusivity and employee success.
- Benefits: Enjoy flexible working, competitive bonuses, pension schemes, and exclusive discounts.
- Why this job: Be part of a dynamic team that values diversity and makes a real impact in the housing sector.
- Qualifications: GCSE Maths and English (Grade 4+) and experience in a fast-paced administrative role preferred.
- Other info: Occasional Saturday work required; travel to various sites is necessary.
The predicted salary is between 28800 - 43200 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Northern Home Counties Division, located in Milton Keynes is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports of the Division’s Head of Customer Care.
Principal accountabilities of the Customer Care Coordinator role include:
Experience, Qualifications and Skills
Experience
Qualifications and Training
Skills and Aptitude
The Role and Working Conditions
In return we can offer you:
We reserve the right to close this vacancy if a large volume of applications are received.
Customer Care Coordinator employer: Bellway
Contact Detail:
Bellway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the construction and house building sector. Understanding the industry will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. As a Customer Care Coordinator, you'll need to liaise with various teams and customers, so practice clear and effective communication techniques.
✨Tip Number 3
Network with professionals in the construction industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Be prepared to discuss your experience in fast-paced environments. Think of specific examples where you've successfully managed multiple tasks or resolved issues quickly, as this is crucial for the role.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration and customer care. Emphasise any previous roles in fast-paced environments or the construction sector, as this is desirable for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal and communication skills. Mention specific examples of how you've effectively managed customer queries or coordinated tasks in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency, particularly with Microsoft Office. Also, mention your ability to work under pressure and meet deadlines, as these are key skills for the role.
Show Commitment to Diversity: Since Bellway values diversity and inclusion, include a statement in your application that reflects your commitment to these principles. This could be based on your past experiences or personal beliefs.
How to prepare for a job interview at Bellway
✨Research the Company
Before your interview, take some time to learn about Bellway and its values. Understanding their commitment to inclusivity and customer care will help you align your answers with their culture.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, strong communication is key. Be prepared to demonstrate your interpersonal skills through examples of how you've effectively communicated in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing customer complaints or coordinating with subcontractors. Think of relevant experiences where you successfully navigated similar challenges.
✨Highlight Your Organisational Skills
This role requires excellent administration and coordination abilities. Be ready to discuss how you manage multiple tasks and deadlines, especially in a fast-paced environment.
