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- Tasks: Manage customer calls, coordinate maintenance requests, and liaise with teams to resolve issues.
- Company: Join Bellway, one of the UK's largest house builders, committed to inclusivity and employee well-being.
- Benefits: Enjoy flexible working, competitive bonuses, pension schemes, and exclusive discounts.
- Why this job: Be part of a dynamic team that values diversity and makes a real impact in the housing sector.
- Qualifications: GCSE Maths and English (Grade 4+) and experience in a fast-paced administrative role preferred.
- Other info: Occasional Saturday work required; travel to various sites is part of the role.
The predicted salary is between 36000 - 60000 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our East Midlands Division, is looking to recruit a Senior Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports of the Division’s Head of Customer Care.
Principal accountabilities of the Senior Customer Care Coordinator role include:
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
Experience
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications and Training
- GCSE Maths and English – Grade 4+ (or equivalent)
Skills and Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
- Ability to liaise with internal and external personnel
- Good administration skills with the ability to coordinate numerous issues during the working day
- Able to work to deadlines in a fast paced environment
- Ability to work on own initiative
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
- Committed to diversity and inclusion
The Role and Working Conditions
- Willing to be flexible in respect to day to day duties and hours worked
- Ability to travel to all development sites, including the divisional office
- This role requires occasional Saturday working from 09:00am – 13:00pm
In return we can offer you:
- Competitive annual bonus
- Contributory pension scheme
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance
We reserve the right to close this vacancy if a large volume of applications are received.
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Senior Customer Care Coordinator Braunstone Town, Leicester employer: Bellway plc
Contact Detail:
Bellway plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Care Coordinator Braunstone Town, Leicester
✨Tip Number 1
Familiarise yourself with the construction and house building sector. Understanding the industry will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. As a Senior Customer Care Coordinator, you'll need to liaise with various teams and customers, so practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Network with professionals in the construction industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at Bellway.
✨Tip Number 4
Demonstrate your organisational skills. Prepare examples of how you've successfully managed multiple tasks in a fast-paced environment, as this will be crucial for the role.
We think you need these skills to ace Senior Customer Care Coordinator Braunstone Town, Leicester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Senior Customer Care Coordinator position. Tailor your application to highlight relevant experience in administration and customer care.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in a fast-paced environment, particularly within the construction or house building sector. Use specific examples to demonstrate your ability to manage multiple tasks and communicate effectively.
Showcase Your Skills: Make sure to showcase your excellent interpersonal and communication skills in your application. Provide examples of how you've successfully liaised with various stakeholders and managed customer queries in the past.
Tailor Your Application: Customise your CV and cover letter to reflect Bellway's commitment to diversity and inclusion. Mention any relevant experiences that demonstrate your ability to work in an inclusive environment and your willingness to adapt to flexible working conditions.
How to prepare for a job interview at Bellway plc
✨Show Your Customer Care Skills
Make sure to highlight your experience in customer care during the interview. Discuss specific examples where you successfully managed customer queries or resolved issues, as this role heavily relies on excellent interpersonal skills.
✨Demonstrate Your Organisational Abilities
Since the role involves coordinating various tasks and liaising with different teams, be prepared to discuss how you manage multiple responsibilities. Share examples of how you've effectively organised your workload in a fast-paced environment.
✨Familiarise Yourself with the Construction Sector
If you have experience in the construction or house building sector, make sure to mention it. If not, do some research on common practices and challenges in the industry to show your interest and willingness to learn.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Senior Customer Care Coordinator role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
