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- Tasks: Manage customer calls, coordinate maintenance requests, and ensure timely communication with teams.
- Company: Join Bellway, one of the UK's largest house builders, in a supportive environment.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and flexible working options.
- Why this job: Make a real difference in customer care while developing your skills in a dynamic industry.
- Qualifications: GCSE Maths and English (Grade 4+) and experience in a fast-paced admin role.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our East Midlands Division, located in Leicester is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
The RoleThis role reports to the Division’s Customer Care Manager. Principal accountabilities of the Customer Care Coordinator role include:
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
- GCSE Maths and English – Grade 4+ (or equivalent)
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
- Ability to liaise with internal and external personnel.
- Good administration skills with the ability to coordinate numerous issues during the working day.
- Able to work to deadlines in a fast paced environment.
- Ability to work on own initiative.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook).
- Committed to diversity and inclusion.
- Willing to be flexible in respect to day to day duties and hours worked.
- Ability to travel to all development sites, including the divisional office.
- This role requires occasional Saturday working from 09:00am - 13:00pm.
- Competitive salary.
- Competitive annual bonus.
- Contributory pension scheme.
- 25 days holiday, plus bank holidays.
- Access to discounts and benefits portal.
- ShareSave Scheme.
- Cycle to Work Scheme.
- Life assurance.
- Holiday Purchase Scheme.
- Earn and Learn Opportunities.
We reserve the right to close this vacancy if a large volume of applications are received.
Customer Care Co-Ordinator Braunstone Town, Leicester employer: Bellway plc
Contact Detail:
Bellway plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-Ordinator Braunstone Town, Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bellway. Understand their values and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Customer Care Coordinator. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, this role is all about liaising with different teams, so demonstrating your interpersonal skills is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Care team!
We think you need these skills to ace Customer Care Co-Ordinator Braunstone Town, Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your relevant experience in administration and any exposure to the construction sector. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves liaising with various teams and customers, it's crucial to showcase your excellent interpersonal skills. Use examples in your application that demonstrate how you've effectively communicated in past roles.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any errors and ensure all information is accurate. This shows us you're serious about the role and can handle the responsibilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bellway plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Coordinator role. Familiarise yourself with the key responsibilities like managing calls, coordinating maintenance requests, and liaising with various teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent interpersonal skills, prepare examples of how you've effectively communicated with different stakeholders in previous jobs. Think about times when you resolved issues or coordinated with teams, as these experiences will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
As a Customer Care Coordinator, you'll need to juggle multiple tasks. Be ready to discuss how you manage your time and prioritise tasks in a fast-paced environment. You could even bring a simple example of a system or tool you use to stay organised, which will impress the interviewers.
✨Emphasise Your Commitment to Diversity
Bellway values an inclusive culture, so be prepared to talk about your understanding of diversity and inclusion. Share any experiences where you've contributed to a positive work environment or supported colleagues from diverse backgrounds, showing that you align with their company values.
