At a Glance
- Tasks: Manage customer calls, coordinate maintenance requests, and liaise with teams to resolve issues.
- Company: Join Bellway, one of the UK's largest house builders, committed to inclusivity and employee well-being.
- Benefits: Enjoy flexible working, competitive bonuses, discounts, and a supportive work environment.
- Other info: Occasional Saturday work required; travel to sites may be necessary.
- Why this job: Be part of a dynamic team making a real impact in the housing sector while developing your skills.
- Qualifications: GCSE Maths and English (Grade 4+) and experience in a fast-paced administrative role preferred.
The predicted salary is between 24000 - 36000 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our East Midlands Division,is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports of the Division’s Customer Care Manager.
Principal accountabilities of the Customer Care Coordinator role include:
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
Experience
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications and Training
- GCSE Maths and English – Grade 4+ (or equivalent)
Skills and Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
- Ability to liaise with internal and external personnel
- Good administration skills with the ability to coordinate numerous issues during the working day
- Able to work to deadlines in a fast paced environment
- Ability to work on own initiative
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
- Committed to diversity and inclusion
The Role and Working Conditions
- Willing to be flexible in respect to day to day duties and hours worked
- Ability to travel to all development sites, including the divisional office
- This role requires occasional Saturday working from 09:00am - 13:00pm
In return we can offer you:
- Competitive annual bonus
- Contributory pension scheme
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance
- Holiday Purchase Scheme
- Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received.
#J-18808-LjbffrCustomer Care Coordinator Braunstone Town, Leicester employer: Bellway plc
At Bellway, we pride ourselves on being an exceptional employer, fostering a culture that values diversity and inclusivity while providing a supportive environment for all employees. As a Customer Care Coordinator in our East Midlands Division, you will benefit from competitive bonuses, a contributory pension scheme, and various employee growth opportunities, all within a dynamic team dedicated to delivering outstanding customer service in the thriving house building sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator Braunstone Town, Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bellway plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bellway plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator Braunstone Town, Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bellway plc:Your cover letter is your chance to shine! Tell us why you want to work at Bellway plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bellway plc!
How to prepare for a job interview at Bellway plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
