Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer calls, coordinate maintenance requests, and liaise with teams to resolve issues.
- Company: Join Bellway, one of the UK's largest house builders, committed to inclusivity and employee well-being.
- Benefits: Enjoy flexible working, competitive bonuses, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in the housing sector while developing your skills.
- Qualifications: GCSE Maths and English (Grade 4+) and experience in a fast-paced administrative role preferred.
- Other info: Occasional Saturday work required; travel to sites may be necessary.
The predicted salary is between 24000 - 36000 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our East Midlands Division,is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports of the Division’s Customer Care Manager.
Principal accountabilities of the Customer Care Coordinator role include:
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
Experience
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications and Training
- GCSE Maths and English – Grade 4+ (or equivalent)
Skills and Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
- Ability to liaise with internal and external personnel
- Good administration skills with the ability to coordinate numerous issues during the working day
- Able to work to deadlines in a fast paced environment
- Ability to work on own initiative
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
- Committed to diversity and inclusion
The Role and Working Conditions
- Willing to be flexible in respect to day to day duties and hours worked
- Ability to travel to all development sites, including the divisional office
- This role requires occasional Saturday working from 09:00am – 13:00pm
In return we can offer you:
- Competitive annual bonus
- Contributory pension scheme
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance
- Holiday Purchase Scheme
- Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received.
#J-18808-Ljbffr
Customer Care Coordinator Braunstone Town, Leicester employer: Bellway plc
Contact Detail:
Bellway plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator Braunstone Town, Leicester
✨Tip Number 1
Familiarise yourself with the construction and house building sector. Understanding the industry will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. As a Customer Care Coordinator, you'll need to liaise with various teams and customers, so practice clear and effective communication techniques.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks in a fast-paced environment. This will highlight your ability to handle the demands of the role.
✨Tip Number 4
Network with current or former employees of Bellway or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Care Coordinator Braunstone Town, Leicester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Care Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous administrative roles, especially in fast-paced environments or within the construction sector. Use specific examples to demonstrate your ability to manage multiple tasks and communicate effectively.
Showcase Your Skills: Make sure to mention your excellent interpersonal and communication skills, as well as your proficiency in Microsoft Office. Provide examples of how you've used these skills in past roles to solve problems or improve processes.
Express Your Commitment to Diversity: Since Bellway values diversity and inclusion, include a statement about your commitment to these principles. Share any relevant experiences that demonstrate your ability to work in an inclusive environment.
How to prepare for a job interview at Bellway plc
✨Show Your Communication Skills
As a Customer Care Coordinator, you'll need excellent communication skills. During the interview, demonstrate your ability to articulate thoughts clearly and engage in active listening. Share examples of how you've effectively communicated with diverse groups in previous roles.
✨Highlight Your Administrative Experience
Since the role requires strong administrative skills, be prepared to discuss your experience in managing multiple tasks in a fast-paced environment. Provide specific examples of how you've successfully coordinated projects or handled customer queries in the past.
✨Demonstrate Problem-Solving Abilities
The job involves addressing customer issues and coordinating solutions. Be ready to share instances where you've resolved conflicts or managed difficult situations. This will showcase your ability to think on your feet and find effective solutions.
✨Express Your Commitment to Diversity and Inclusion
Bellway values an inclusive culture, so it's important to convey your understanding and commitment to diversity. Discuss any experiences you have that reflect your respect for different perspectives and how you can contribute to a positive working environment.
