Communications Co-ordinator in Wilmington

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Bellway is a FTSE 250 five-star homebuilder, headquartered in Newcastle upon Tyne, which operates 21 trading divisions across England, Scotland and Wales. The company has grown from a family firm, established more than 75 years ago, into a respected national brand, selling over ten thousand homes a year. At Bellway we recognise that people are the key to our success and we are working towards becoming a more inclusive employer that values and respects individual differences in the workplace.

There is an exciting opportunity to join Bellway, one of the UKs largest house builders. Our Building Safety Division, located in Dartford, has been established to rectify possible building safety issues across our legacy portfolio of medium and high-rise apartment buildings nationally.

The Role

The Communication Coordinator is responsible for the day-to-day coordination and ownership of ongoing building safety stakeholder and leaseholder communication. Ensuring that communication is accurate, timely and delivered in line with our own internal requirements and that set out in various guidance and codes related to the developer Self Remediation Terms in England, Wales and Scotland. Candidates should note that this opportunity is not for a new house build division.

Principal accountabilities of the role include:

• Ensure that regular updates in multiple media formats are provided to building stakeholders throughout the survey and pre-construction stage.
• Liaise with the wider Building Safety team to gather information as required to formalise newsletters, updates and communications with building stakeholders.
• Support the Managing Director / Technical Director in wider communication strategies.
• Support the Managing Director / Technical Director in developing template documents; communication workflows and processes for managing and tracking the communication methods.
• Manage the Building Safety inbox and ensure all emails received into it are answered professionally and managed appropriately.
• Ensure complaints/queries from customers, managing agents, solicitors etc are logged on the Excel Building Safety Tracker, keeping this regularly updated with further queries or responses sent.
• Hold regular meetings with the relevant Technical lead on complaints/queries relating to their developments.
• Take ownership of escalated and complex complaints/issues (including responses through to resolution).
• Liaise with external solicitors with regards to Landlord Certificates.
• Produce and issue letters and updates to managing agents.
• Regularly monitor and update the Technical Director/MD on reasonable time-scales for replying to queries for 30 days/30-60 days and over 60 days.
• Liaise with the Group Head of Communications in relation to information for the monthly Board Report.
• Ensure all relevant documentation is filed appropriately and uploaded to the company system.

The above list of accountabilities is not exclusive or exhaustive. The post holder will be required to undertake any such duties as may be reasonably expected.

Experience, Qualifications and Skills

Experience

• Experience of working in a Customer Care environment or PR coordinator role.
• Experience of working in the construction industry is advantageous.

Qualifications and Training

• GCSE Maths and English Grade C or above (or equivalent).
• Customer Care or public relations qualification would be advantageous.

Skills and Aptitude

• Ability to communicate effectively and build robust working relationships with internal and external customers.
• Excellent administration and organisation skills.
• Excellent attention to detail and has ability to generate professional correspondence unaided.
• A self-starter, who is able to demonstrate high levels of initiative and motivation, but also works well collaboratively with colleagues.
• Ability to prioritise workload and meet deadlines.
• Proficient IT skills along with an excellent working knowledge of Microsoft Office (Word, Excel and Outlook) and the ability to adapt to new systems.
• Committed to diversity and inclusion.

The Role and Working Conditions

• Willing to be flexible in respect to day-to-day duties and hours worked.
• Core hours.
• Office-based role.

In return we can offer you:

• Competitive basic salary.
• Contributory pension scheme.
• 25 days holiday, plus bank holidays.
• Access to discounts and benefits portal.
• ShareSave Scheme.
• Cycle to Work Scheme.
• Life assurance.
• Holiday Purchase Scheme.
• Earn and Learn Opportunities.

We reserve the right to close this vacancy if a large volume of applications are received.